I loved that I had a message and phone call telling me updates on my vehicle and would recommend people to come to service king and that I would definitely come back if work needed to be done to my vehicle I appreciate all the effort and the respect that I got and for them going out of there way fantastic if I could be be the judge of this I would give them a gold star thank u
2/15/2018
Eden K. VERIFIED CUSTOMER
Vehicle Make : Acura
Quick, easy, efficient process! Courteous and knowledgeable staff, repair work was impeccable!
2/11/2018
Joanne G. VERIFIED CUSTOMER
Vehicle Make : Lexus
I’d rather he didn’t. I have had my car worked on in a variety of places - for repairs as well as collision work. I’m not upset it was completed 6 days after initially promised (without any acknowledgment), but rather the manner in which I was communicated with. So I do not want to talk to anyone from your company. In addition to the tone of the communication my largest complaint is below:
When I got my car it was a mess. All the items from the trunk were on the floor of the passenger sear, as were the items from the back seat (which were in a basket) as were the items from the glove box. The jack wasn’t put back - usually people at least make an attempt to return the car to the same shape it was in. There was no reason to take the things from my trunk, dump them in the car- leave them - just to get the jack. I have NEVER seen such careless disregard for personal property from a service center of any sort.
2/7/2018
Jacqueline G. VERIFIED CUSTOMER
Vehicle Make : Nissan
There is condensation in the headlight area that was fixed. I don't know if that is going to be an issue later on.
2/4/2018
Sarah E. VERIFIED CUSTOMER
Vehicle Make : Fiat
Really appreciated the friendliness of the staff. I knew my car was in good hands.
1/28/2018
Ariana T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I took in my vehicle to be repaired at the Service King in Fort Worth off Kingswood Dr. From the time I got there, I had nothing but a pleasant experience. The woman at the front desk was very friendly, helpful, and did a fabulous job of ensuring I set up my rental care reservation, and that the drop-off process was as smooth as possible. Jarvis, the young man that went over the paperwork with me was great. I am not one to ever leave a review for a place, however when good customer service is present, it’s always nice to recognize those that provide it. I received text updates from Jarvis on the progress of my vehicle every step of the way which was wonderful. He was very knowledgeable about the repair process and was keen to listen to concerns that I had regarding my initial repair estimate. Overall, I’d give this location and its employees that assisted me 5 out of 5 stars. This is the second time we have used Service King and will continue to do so in the future because of the excellent service and quality work.
1/19/2018
Cesar F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It was quick prcedure and always informed
1/17/2018
Derry J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
While my experience has been surprisingly pleasant, I did discover a couple items missed, or in need of attention. But I will be recommending you guys.
1/17/2018
Patricia W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service and kept me informed of repair progress
On a scale of **** to ten
For sure all tens
1/16/2018
Tia E. VERIFIED CUSTOMER
Vehicle Make : Dodge
Vehicle was in and out very quickly just as I was told it would be. Jesse Alvarez Service King representative was very professional and courteous. I would recommend this shop on the future.
1/13/2018
Robert T. VERIFIED CUSTOMER
Vehicle Make : Acura
Will go else where if I need vehicle repairs. I can’t believe LIberty Mutual recommended this location. Vehicle and customer service lacks to be desired. The wait time for service was unforgivable unprofessional customer service was terrible. Even there manager gave me the run around and never excepted the fact they did a terrible job and had to redo repairs. I will never recommend this location to anyone for service.
1/12/2018
Jesus R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thak you all
1/12/2018
Marilyn M. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
The car looks Great. And all of the people there are friendly and very helpful!
1/6/2018
Jeffrey A. VERIFIED CUSTOMER
Vehicle Make : Kia
Jarvis did a good job of keeping me informed with status updates
1/6/2018
Richard D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for going the extra mile to satisfy me
12/29/2017
Michele O. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everything was awesome. All of the employees I spoke with were super friendly. You are very informative on the updates on my behicle.
12/28/2017
Tanesha R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Heather and Jarvis were very kind and professional. Jarvis was proactive and kept communication open and clear. I am very pleased with his service.
12/23/2017
Marion D. VERIFIED CUSTOMER
Vehicle Make : Buick
Friendly, polite, prompt, kept me informed, good work