Kevin was thorough with his explanations. The repair was done quickly and I'm happy with the repair!
9/30/2017
Suzanne A. VERIFIED CUSTOMER
Vehicle Make : Jeep
Danny Flores went above and beyond to complete repairs! My Jeep looks as good as new!
9/28/2017
Carolyn G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Feedback about the status of repairs could have been better. I'd like to have known the parts had arrived and estimated completion date early on.
9/17/2017
Patricia M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent service from all employees that assisted me.
9/13/2017
Hank C. VERIFIED CUSTOMER
Vehicle Make : Honda
Nice Customer service, they doing good job on my Honda. Thank you
9/6/2017
Jill F. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciate all the communication!
8/21/2017
Charles C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great work and done ahead of schedule
8/15/2017
Michael H. VERIFIED CUSTOMER
Vehicle Make : Honda
The guy I worked with was awesome, he made this process as easy for me as possible m
8/9/2017
Ethan P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Mark gave us a much better price and timeframe of completion than performance auto did. Very satisfying.
8/4/2017
Amy M. VERIFIED CUSTOMER
Vehicle Make : Honda
Laura and Kevin were great to work with. The car looks wonderful!
8/4/2017
Mark T. VERIFIED CUSTOMER
Vehicle Make : Honda
Great work!!!!!
8/3/2017
Diana D. VERIFIED CUSTOMER
Vehicle Make : Buick
All staff members were wonderful! Treated me well and with respect. My only agreivation was that when I asked about my car (because it was kept a week longer than it was originally estimated at), the answers provided to me were very vague and my representive wasn't confident in her answers although she was new. Don't get me wrong.... she was great!! But I feel that she just needed a little more experience (not a bad thing). Otherwise I was extremely satisfied!!
7/27/2017
Kurt B. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys did a great job! Thanks!
7/22/2017
Craig Y. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Repairs took much longer than promised and I had to keep calling to get any information.
Several times work stopped on my car because they needed info.from me but didn't ask. In one case the car wasn't worked on for a week until I called them and finally they said they needed to ask me about new damage unrelated to the accident. I had called 3 times in that period and nobody gave any update.
This was a terrible service job.
7/19/2017
Timothy A. VERIFIED CUSTOMER
Vehicle Make : Ford
They did a great job!
7/10/2017
Janet K. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for a job well done!
7/7/2017
Daniel P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I tried several times over the 17 day period to speak to Kristie Seymour. Calls were not returned and her office and cell phone voice mail box were always full. Other than that, I was pleased with the final result of the work done on my car.
7/7/2017
Mary Carol. VERIFIED CUSTOMER
Vehicle Make : Honda
FAST REASONABLE ESTIMATE. TOLD HOW LONG REPAIR WOULD TAKE. KEPT INFORMED BR EMAIL. EVERYTHING WAS JUST LIKE I WAS EXPECTING. GREAT JOB AND GREAT PEOPLE.
6/30/2017
****G. VERIFIED CUSTOMER
Vehicle Make : Honda
There was and entire lack of communication with me about the status of the repairs on my vehicle, especially since they took five days longer than promised. It is not the delay that was the problem, but the entire lack of communication (failure to return voicemails, answer email inquiries and/or text increase). While I received an apology after the fact, there was no real effort to ensure customer satisfaction with the process.