Goods:
****. Accepted the car drop off after 6:00pm
2. Allowed pick-up after 6:00pm
3. Clear communication
4. Major dents and Impacts removed cleanly.
Bads:
****. Minor scratches remain on trunk lid.
2. A private car park permit went missing from the car. (I had forgotten to take it off at the time of drop-off).
10/20/2016
Lawrence C. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys were excellent!
10/8/2016
Brandi L. VERIFIED CUSTOMER
Vehicle Make : Honda
Your service stinks! I picked up my car last Thursday and I am still getting texts about my car being ready to pick up! Danny needs to be taught some customer service skills! When I dropped my car off I was asked how often I wanted to be communicated with. I stated once per day. In my first call with Danny he quickly told me I would get calls at his convenience when he felt I needed an update. In my further calls to check on the status of my car I felt as though my calls were a bother to him! When I picked up my car I waited almost 25 min to check out while I witnessed the most awkward exchange between the receptionist , Danny and a guy picking up a couple of totaled cars. They bickered back and forth about cost and listening to each other! Not something a customer should have to witness! I have had several other cars fixed at this location. I am not sure if there has been change in ownership but I won't be back!
10/3/2016
Richard H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Krystie was very helpful and made this experience very easy. I did get confusing e-mails regarding updates, but Krystie quickly resolved these issues. Overall, a very good experience.
9/30/2016
Jacqueline V. VERIFIED CUSTOMER
Vehicle Make : Honda
My estimator, Michael IVANOV, was extremely professional, knowledgeable, detailed, courteous and true to his words. He kept in touch with me and my car was ready at the promised time. He handled me with kid gloves and made the whole experience a lot less painful.
9/28/2016
Glenn L. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job
9/21/2016
Kim M. VERIFIED CUSTOMER
Vehicle Make : Honda
I really appreciated the General manager Kevin Mellott coming out to inspect my Honda with me. Whoever the gentleman was who did the work, he did a great job????
9/17/2016
Jenny I. VERIFIED CUSTOMER
Vehicle Make : Honda
Krystie Seymore was simply the best person to work with. Proactive, responsive, knowledgable about the repair process ... she made the stress of dealing with a fender-bender as pleasant as possible.
9/17/2016
Jeff M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jeffrey Freeman was great to work with and came through for us at a time when we needed our repairs done quickly! Thanks Classic Collision. We will be referring our friends and family!
9/3/2016
Lisa M. VERIFIED CUSTOMER
Vehicle Make : Honda
It took a long time for text updates and an estimate of how long it'd take to fix, but otherwise, it was great!
9/2/2016
Mark H. VERIFIED CUSTOMER
Vehicle Make : Honda
Jeff did a great job, starting with the Estimate and making sure the car was completed in a timely matter. Classic Collision did a wonderful job with the repairs. I can't even tell my car was in an accident.
9/2/2016
Kristoff B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jason did a great job keeping me in the loop with regards to my car repairs. Really appreciate the great work and my nice clean car!
8/31/2016
Jessie M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Smooth process, quality repairs, and a warm, friendly staff. Well done.
8/24/2016
Vickie M. VERIFIED CUSTOMER
Vehicle Make : Honda
The workmanship is outstanding. I only wish they were mire prompt with their appointment times.
8/21/2016
Shelia M. VERIFIED CUSTOMER
Vehicle Make : Honda
Krystain made my first experience with Classic Collision a very pleasant one. She was professional while keeping me updated on the status of my vehicle. I would recommend Krystain and her team to friends and family
8/20/2016
Darlene K. VERIFIED CUSTOMER
Vehicle Make : Ford
Most professional business I have ever used.
8/17/2016
Zack G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service. Very quick, very friendly. Even cleaned my car, which was an awesome surprise!
11/22/2014
Janet G. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated the frequent feedback about the progress of my vehicle repair and the friendly and courteous employees I hope I never need your services again but if I do I'll definitely be back