The people were very friendly and the work performed seems fine, but it took twice as long as estimated to complete the job and I was forced to pay for an extra week out of pocket for the rental car. I understand the delay was due to an outside vender not showing up, but I was never really clear why someone else couldn’t be brought in for the job given that my car isn’t really a rare car and we live in a big metro area. They mentioned possibly reimbursing the extra week on my rental car and I provided a receipt as requested, but haven’t heard back. More frustrating than the money was that I kept cancelling work meetings so that I could be available to pick up the car on the day promised and then the car wouldn’t be ready and I had rearranged my schedule for nothing. Like I said, everyone was very friendly and their work was good, but probably would go elsewhere in the future.
3/22/2018
Ann H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Staff very helpful and repair job good
3/16/2018
Bo P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good repair experience. The repair time is shorter than my expectation.
3/10/2018
Mike R. VERIFIED CUSTOMER
Vehicle Make : Tesla
The repairs look great and it was done quickly. Thanks!
3/9/2018
David M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great work !
2/24/2018
Joseph C. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone I talked to was very friendly, helpful and professional. And the repair work was excellent.
2/10/2018
Daniel M. VERIFIED CUSTOMER
Vehicle Make : Honda
Kept me informed al along about the progress on the job which was very goo.
1/24/2018
Sheena N. VERIFIED CUSTOMER
Vehicle Make : Toyota
It felt a little weird to take my car and leave a rental car without getting any paperwork or signing anything. Just didn’t feel complete. Car looks great and I am happy with it.
1/20/2018
James M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Quality looks good, I was kept informed while parts arrived, and pricing was as promised.
1/17/2018
Paul J. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Thank you for your prompt attention and communication.
1/6/2018
Abdi E. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent work. I would like to express my deepest appreciation for the Newcadtle General Manager, Mr. Philip Christensen. His professionalism, attitude, helpfulness, and Technical knowledge made us to trust Service King and continue to recommend this shop to our friends. Thanks again. Keep up the excellent work.
12/27/2017
Julianne M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Diana Romero was very efficient and dealt with all my concerns. She is very good at her job.
12/22/2017
Zack S. VERIFIED CUSTOMER
Vehicle Make : Lexus
We got our car back sooner than expected and It
looks great.
12/8/2017
Frankie M. VERIFIED CUSTOMER
Vehicle Make : Buick
Great service and I appreciate you getting my car back a week ahead of schedule. Your staff is also great thank you.
12/8/2017
Wyn T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Super job,great customer service...!
12/2/2017
Amy C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you. ????
12/2/2017
Eric L. VERIFIED CUSTOMER
Vehicle Make : GMC
When I dropped the car off, I asked for the right side door seal to be replaced, it was torn from use. Diana made note of it. When I picked up the car she had forgotten to have it done.
After bring the car home, I realized that the rear of the car had not been cleaned and still was full of body shop dust. I had to take the car back and ask that they finish cleaning it.
The next day, after looking at the car in the daylight. I have realized that the right front fender is not aligned correctly and is about an ****/8 inch gap more versus the factory gap between fender and hood. I’ll be bringing the car back to discuss.
11/23/2017
Jenny M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Philip was very nice and gave us a very good services.
11/22/2017
**** C. VERIFIED CUSTOMER
Vehicle Make : Acura
Professional, thoughtful, good communicators. On time and budget. What more could you want?
11/22/2017
Wendy R. VERIFIED CUSTOMER
Vehicle Make : Kia
I am thrilled to have my car back. But I would have appreciated a heads up that fixing the electrical system caused the clock to be wrong and my radio station presents to vanish. At first I thought "Why did they change all of my radio stations but then I realized that it was probably a function of the repairs. But a warning would have been nice. Still, the car is in great shape and I am delighted to have it back, and a whole day early, too!