Car was not completed, buff marks showing on fenders, writing on hood/front of car, compound in various spots on car, new scratch on door. The inside was dirty where they took the liner out. Overall, very dissatisfied as their quality control seems to not exist. After a month in the shop and the car sitting there 3 to 4 days for me to pick it up, it's evident the car was not inspected. That all starts with your management team and filters down. I've logged a complaint with USAA as well since Service King is one of their recommended shops. I've had much better services at two different locations within the past few months for the same isdue, hail damage.
7/16/2017
Ross O. VERIFIED CUSTOMER
Vehicle Make : Toyota
I've already reached out to Gavin and he is aware and helping me resolve my issues
7/15/2017
Rob B. VERIFIED CUSTOMER
Vehicle Make : Toyota
This was the second time I've brought my truck to Service King and the staff there has been amazing and the work has been perfect.
7/7/2017
George B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Thank you - thank you ????
7/6/2017
Rowena H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job! Joshua Satterwhite, the sales manager has always kept me in the loop of knowing when they started working in my car, order parts, and waiting for the insurance company. Service King has provided professional customer services! My car looks beautiful. They did a good job.
6/29/2017
Elathia M. VERIFIED CUSTOMER
Vehicle Make : Kia
Service King,
You have provided great service again. I used your service last April 2016 and I was very pleased. It wasn't in my plan to use you this soon,but things happen. Logan was my service guy at Service King Midway and he made me feel comfortable with my repairs. The service to my Kia Soul was in the time frame that he told me. So thank you Service King.
Ms. E. ****
6/24/2017
Shawn L. VERIFIED CUSTOMER
Vehicle Make : Ford
I really appreciated the auto text updates which kept us in the loop on the progress. Logan was friendly and nice when we picked up the car. The car looks great! Thank you!
6/24/2017
Stephanie D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
More than 5 things weren't assembled correctly and marks still existed. I had to ask that someone do a walk around with me, they tried to just give me the keys and run.
6/24/2017
Robert F. VERIFIED CUSTOMER
Vehicle Make : Ford
Very pleased with the repair and the communication.
6/23/2017
Vincent M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Good experience.
6/21/2017
Chandra R. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service and timely updates in repair
6/21/2017
Kelly M. VERIFIED CUSTOMER
Vehicle Make : Honda
Tim Ward, General Manager, is an exceptional Service King representative. He is knowledgeable, professional and customer satisfaction focused. If you have an internal recognition system, please acknowledge Tim as an exemplary manager and leadership role model.
6/20/2017
Jeffrey C. VERIFIED CUSTOMER
Vehicle Make : Toyota
My repair was performed great and I was notified every step of the way
6/17/2017
Connie N. VERIFIED CUSTOMER
Vehicle Make : Subaru
It took a lot longer than I thought it would but not longer than I was told it would and they did an excellent job of keeping me apprised of the progress
6/14/2017
Ken L. VERIFIED CUSTOMER
Vehicle Make : Ford
Great repair and great follow up doing the repair process
6/10/2017
Meredith L. VERIFIED CUSTOMER
Vehicle Make : Acura
Joshua was great! His customer service, updates and even staying 15 minutes past 6 so I could pick up my car after being stuck in traffic was very kind of him. You should be proud to have such a great employee.
6/9/2017
Mark M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome service. Amanda was super. Car looks great.
6/7/2017
Sasidhar M. VERIFIED CUSTOMER
Vehicle Make : Ford
Its was really awesome experience, Gavin kept me updated day to day. It was very good experience overall
6/6/2017
Dennis G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Joshua was very cordial and professional. The communication
Throughout was excellwnt
6/4/2017
Lisa J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Joshua was great to work with and kept me informed the whole way.