Service King Carrollton

Excellent! Always kept up to date on work and delays.

Found residue of what looks like paint primer on both driver and passenger windows, also on both side mirrors, and on the drivers side quarter panel, it will not come off. There is still a crack in the locking mechanism for the trunk and the trunk will not close properly

Very good experience

My friend recently used Service King and recommended them to us. The service we received was everything she indicated and more. We appreciate their honesty. We were texted regularly as to the progress of the repair, thank you! We will recommend Service King to our family, friends and business associates. Gavin Pillow was very professional, friendly and did exactly what he promised. He's a real asset to Service King!!

Everyone did the most amazing and outstanding service

I would never EVER bring a vehicle to your shop again. Josh Satterwhite did a great job but the GM botched the process. He refused to put the parts back on my vehicle even after insurance company paid to do so.

I was pleased at the end of the repairs.

I was impressed by every person from the front desk all the way to service like Joshua and the rest of

Gavin was great to work with and was very honest about the process. I really enjoyed working with him. None of the issues I had with Service King were his fault, but the first time I took my car in after scheduling an appointment, they said my car would not be ready for up to 2 weeks and my rental car was only for 2 days, so I had to reschedule my appointment and take off 2 days of work to bring in my car. the day. The day before my appointment I called to see if I could bring my car in later but since there were no available times, I kept my appointment. The day of my appointment I called to say I was running a few minutes late for my appointment and they said my appointment had been canceled, but I never canceled my appointment. They did eventually fit me in at the same time, but it was very frustrating that the customer service line canceled my appointment for no reason. After all of those issues, Gavin was very helpful. It was a pain to get in contact with my actual location and not ideal to call the corporate customer service line only to speak with someone ina different area that had no idea what was going on with my car in my location. I wish there was a direct line or email or contact my shop. Again, Gavin was great but I think Service King corporate could do a lot better

My service advisor was very front and kept me posted along the way

Gavin was great

Good work

Hail Damage repair was excellent. However...other scratches on vehicle were found that were not present when I dropped vehicle off (1800 miles on the meter and, yes, very meticulous about car). Also, protective film on pax side mirror was indented - again, not previous damage. Pax side window interior had gummy residue. Other things missed on cleanup. Wouldn't be too concerned if this was higher mileage car and not brand new as was the case.

very satisfied

Very acceptable work.

Excellent job by Gavin. A real PRO

Love the text messages. Truck looks great. Consultant was awesome

Josh Satterwhite was EXCELLENT! He took us through our repair process step by step, it was awesome and really appreciated. We will always use Service King and will highly recommend them to our family and friends. The work done was perfect. Thank You!

Job well done and service exceptional

John, was the very best a person could ask for in caring of my car, attention to detail from start to finish.