Nothing at all everything was perfectly fine and I'm not boasting
3/12/2016
Marjorie G. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff is amazing, my repair was fast and my car looks pretty again! Thank you Rhonda and the rest of the service king staff!
3/12/2016
Julie H. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job!
3/11/2016
Eric O. VERIFIED CUSTOMER
Vehicle Make : Ford
Sean was a pleasure to work with and repairs were completed on time which was perfect
3/11/2016
Julia A. VERIFIED CUSTOMER
Vehicle Make : GMC
Thanjs
3/11/2016
James H. VERIFIED CUSTOMER
Vehicle Make : Honda
I was very satisfied with my customer service experience up until a point. I understand where things arise in the ordering and repair that alters the deliverable date. However, the one thing that can make this change in schedule acceptable to a customer is clear cogent communication and empathy.
The ability to track your repair is a nice touch and the email/SMS updates that accommodate are a great luxury. They only prove effective if things go as planned which is a perfect scenario and happy path. There did not seem to be a contingency in plan for how to communicate digitally, nor personally (which I feel is imperative if things go south) to communicate the burden now on the customer's expectations.
The follow up required too much effort on my part when the onus should have rested with Service King.
3/10/2016
Paulette J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Lewisville Service King gets a 10
I would go up there from Dallas just for their
Service and work
Couldn't be more please with Lewisville Sevice Kings Service
3/10/2016
Dale P. VERIFIED CUSTOMER
Vehicle Make : Jeep
Was kept in the loop the whole time and felt secure about the repairs will be fixed thoroughly and promptly.
3/8/2016
Lissama J. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very satisfied this service with service king. Thanks.
3/8/2016
Jessica K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Todd was extremely helpful. The insurance company made the check out to the leasing company and my daughter instead of Service King. Tone handled everything for us. Have damage to another vehicle and I am definitely using Service King.
3/6/2016
Joyce A. VERIFIED CUSTOMER
Vehicle Make : Lexus
The 'Professionals' at SK8 were exceptional from every standpoint: knowledgeable, courteous, meticulous ... followed by more adjectives!
But to be honest, my final words to the staff were:
'I hope I never have to see you again!
Lt Col Wayne E Anderson, USAF (Ret'd)
3/6/2016
Steve G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was treated extremely well by Rhonda Bidwell and the rest of the staff. I was extremely satisfied with the whole experience.
3/6/2016
Valla W. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great communications and friendly staff
3/4/2016
Maria P. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys got the repairs done a week earlier than expected and it looked great! It made an inconvenient situation end with a good outcome. Thank you so much!
3/4/2016
Monika F. VERIFIED CUSTOMER
Vehicle Make : Mazda
Looks good
3/4/2016
Shannon H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Repair were done excellently and the rep, Taryn Jones, did an outstanding job keeping me informed about the repairs and dealing with he insurance company.
3/4/2016
Rebekah M. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was not completely satisfied, it took longer than anticipated, and I also had more chargers than expected. Ryan was very accommodating though, I was running late due to a wreck on the highway so he waited for me to get there. I also forgot to bring back the rental with enough gas so again he waited for me to go get gas although they should have been closed.
3/4/2016
Humphrey B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent service received
3/3/2016
David F. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Ned to bring the car back for three known issues
****. Front right tire monitor is not registering PSI values to the computer
2. Air conditioning not working
3. Proximity sensor on right side doesn't work for door unlocking
In taking the car back in next week to get these issues resolved
2/29/2016
Veronica I. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job, great communication and it was ready when promise. Thank you