I called twice to book my appointment through the USAA rep at your shop who never returned my phone call. I called back a third time and Tamara **** actually took the time to make my appointment.
I called in after a full week of my car being left with no updates to see where my car stands as far as its repair work. After that point, I started getting updates and emails about status.
I am happy to have my car returned but sad that I had to bring it back shortly after picking it up because some final details were not taken care of.
It was not a terrible experience but not a great one either.
8/1/2017
Rickey A. VERIFIED CUSTOMER
Vehicle Make : Hummer
They did a good job at repairing my truck, and gave me first class service. I would recommend my friends to go there.
8/1/2017
Ronald M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great fast service
8/1/2017
R. Michael. VERIFIED CUSTOMER
Vehicle Make : BMW
Keta was great! She kept me informed of my repair status and worked issues out with Allstate to get my car done.
8/1/2017
Janet F. VERIFIED CUSTOMER
Vehicle Make : Honda
Rental car was too big and made me uncomfortable driving. Wish
there had been a real effort to get me something
smaller the next day as promised.
8/1/2017
Jeffrey Y. VERIFIED CUSTOMER
Vehicle Make : Lexus
Nick and his team went above and beyond. Thank you
7/31/2017
Heather M. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone I interacted with was super friendly, helpful and patient. Communication was top notch - I loved the regular, clear updates and being communicated with in my preferred manner. 10 out of 10! :)
7/31/2017
Kerry K. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you. Looks better than when I dropped it off.
7/31/2017
Chantalle M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great customer service. Zach was very informative and efficient! Received my car an entire week before estimated completion. Very satisfied!!
7/31/2017
Ronald M. VERIFIED CUSTOMER
Vehicle Make : Porsche
Good job
7/31/2017
Alejandro V. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was very professional. They were attentive, faster than expected, and very flexible. They went above and beyond. Thanks!
7/31/2017
Charletha M. VERIFIED CUSTOMER
Vehicle Make : Honda
I would like to thank them for their prompt and professional work.
7/31/2017
Marie S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great appreciate for classic Colison
Great job well done. Thank you
7/31/2017
Jbre Inc. VERIFIED CUSTOMER
Vehicle Make : BMW
I picked the car up and was told it was running rough. When I started the car, it sounded like a truck, and feels undriveable. I told the service person that it was not like that before it was brought in and was told to take it to the BMW dealer. I have an appointment tomorrow am, but feel that that if the car is not driveable, it should not have been marked as ready for pickup!
7/30/2017
Marilyn S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very professional, fast and reliable service. Mike went above and beyond to return my vehicle after normal hours. Very pleased and will certainly recommend
7/30/2017
Greg H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I have been hearing some unusual clicking sounds from my right front tire & would like to speak to someone about it, my phone number is ****-****-xxxx. Thanks, Naomi ****
7/30/2017
Joshua A. VERIFIED CUSTOMER
Vehicle Make : Ford
I received the wrong car at pickup for enterprise. My deductible was the wrong amount and was forced to pay something that wasn't correct. I also got my diminishment check sent to the wrong address because they failed to confirm with me as the customer of the address was correct.
7/30/2017
Christopher M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Zack was great and the repair was quick. Thank you.
7/29/2017
Viral S. VERIFIED CUSTOMER
Vehicle Make : Honda
Used parts were used to fix my car even after promising new oem parts.
7/29/2017
Shanee T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Hi! Car looked good but I had a large nail in my front right tire I had to deal with. I picked the car up Friday night, so by the time I realized the tire had an issue, I could not call and reach anyone.