We have referred our concerns to our Geico adjuster. We noticed the alignment was not done correctly. It pulls to the left. There is a squeaking sound on the right side when driving. And there is grinding/rubbing sound when turning left. The air conditioning isn't cooling properly. There is a smell that smells like something is hot. Cannot express how frustrated I am. Utterly disappointed and disgusted that after you've had my car for a month, that this is what is returned to me. Erin has been great with the twists and turns we've had, the body work looks good so far, but the repair work is not acceptable. Do not feel safe in it
7/22/2017
Joseph M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Jordan Toro was very knowledgeable, professional, friendly, and helpful! We also appreciated Matt Royce's interest in coming out to meet us and thanking us personally for our business!
7/22/2017
Melanie C. VERIFIED CUSTOMER
Vehicle Make : Ford
Timely, friendly, great communication! Repair looks like there was never a problem.
7/22/2017
Keith S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Marco was great.
7/22/2017
Remer A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was fine until my car was dropped off. I didn't like that she showed me the side of the car that wasn't broken then when I realized it and walked over to the damaged/fixed side.. She rushed me like there was something to hide. She also casually mentioned that the full $500 refund check went towards my deposit but it wasn't a full $500 and that the adjuster couldn't cut a check unless it was for the full amount... When I asked her how much... She said 4 something... The whole conversation was weird and made me feel uncomfortable. I was pleased with the work on my car but its making think that I should have gotten more money back.
7/22/2017
Kurt B. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys did a great job! Thanks!
7/22/2017
Bobby H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent customer service job well done
7/22/2017
Devin J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job
7/22/2017
Sureshkumar P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great service.
Taylor and Steve were incredible:)
7/22/2017
David S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Loved the convenience of having insurance, car rental & body shop all together
7/22/2017
Mark T. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent professional service. Seeked out this center after previous repairs on my new vehicle. Would DEFINITELY recommend!!!!!!
7/22/2017
Theresa D. VERIFIED CUSTOMER
Vehicle Make : Kia
Starting with the reception and she was very friendly very warm. I met Jody who came over and explained everything to me left me with no questions. I had the opportunity to meet Sandy who was very thorough and her explanations of things that we're going to happen, and it was just a great experience.Everyone was just so professional and just so knowledgeable of what they do,and then to ended up with Enterprise I had awesome service with them as well so it was a great experience all the way around, thanks guys it was nice meeting all of you but, I hope I don't have to see any of you soon.LOL
7/22/2017
Willie W. VERIFIED CUSTOMER
Vehicle Make : Acura
The is not fix
7/22/2017
Xiaodong Z. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
good
7/22/2017
Rosmary T. VERIFIED CUSTOMER
Vehicle Make : Honda
Wish that the small scratch I found upon picking my car up had been taken care of previously and not caused me to wait 45 min while it was resolved.
7/21/2017
Joseph A. VERIFIED CUSTOMER
Vehicle Make : Jeep
Always kept me informed. Responded quickly, almost immediately with any questions I had. Very friendly and professional.
7/21/2017
Ronald J. VERIFIED CUSTOMER
Vehicle Make : Honda
I am very pleased with the repairs done to my Honda S2000. Thank you for doing a great job for me!
7/21/2017
Alberto A. VERIFIED CUSTOMER
Vehicle Make : Nissan
I spoke with the repair man about a part of the job where it clearly shows the rubber from the glass to the roof it's not completely covered. There is small space in between in both corners of the roof. I went ahead and took my car home but the air hits that little area while traveling and makes a lot of noise. I don't know what's going to happened when it rains yet. I called the manager on Thursday and explained to him how I was feeling about the job. He told me that he will call back after he talks with his glass man. I never heard from him. I called him back to day and left a message to call me back and I never heard from him. I paid my deductible and everything and I'm not happy. Can you help me with this?
Thanks
Alberto