Classic Collision

I'm a geico customer who felt cheated after picking up my car,the work was incomplete!! I drop my car off at clasico collision not only was my service denied, but my service was Incomplete and not up to my satisfaction,after showing the Geico agent the Mess in my car she had one of the shop guys repair it,while driving out of the lot I notice my Sensor light still wasn't working. I Immediately call classical collision and inform Ms.Watts the Geico agent my sensor wasn't working All !! Although she said she had the door check but not the sensor because the light was off... Regarless of me,(the customer) being the customer and informing Ms.Watts and Ms.****,her partner, what's wrong with the car. Ms.Watts the geico Agent made her own ASSUMPTION that due to the fact, the light was off she didn't have to have it check OUT by the Mercedes Benz Dealership.... NOW I HAVE TO make a second trip across Atlanta when this should have been taken care of in the first place !! My service at classic Collison was horrible and I'm never going back there again for ANY TYPE of service ! I'm being told My Door that was working just fine before the accident WILL NOT BE REPAIR !!! Although it was working fine before !! I'm also submitting a letter to your Corporate office in Maryland. P.S. Not to Mention about the others problems That occurred while at classic collision.

After having my vehicle for 14 days the hood at the POI was still not lined back up to pre loss condition. I pointed it out immediately to Braxton, has comment was to take it home and let my friends and family look at it. Really?? Very cute how he shewed me away so he could move on with his day.

Excellent job on my car. Krystie Semore was great!! Thank you! Martha B

Great job. End to end service. Great updates. Very satisfied.

Everyone was amazing and efficient, my car was looking brand new from the inside out. 10/10

Lee was very attentive and professional.

**** **** was a great customer representative. She stayed in top of things, very knowledgeable! Thanks ****!!!

From the drop off of my vehicle to the rental shuttle pickup and return was a seamless process.

Excellent service

The service was wonderful. I was continually updated on the car's progress via email. They did a beautiful job on the repair.

Megan Cook is an excellent representative for your company. She understands the client concerns around the quality of the repair and the need to provide updates on the repair in a professional manner.

Good job! Thank u :)

I appreciate how well Classic Collision work so well with Geico and Enterprise car rental; the smooth process made the whole repair process super easy and pain free for clients.

Repair was quick and easy. Customer service went above and beyond! Loved getting texts from an actual representative rather than an automated service!

Al was very good with customer service!

Thank you for the advice on my car , and thank you for the quick and fast service,and my car looks good.

Many thanks

Everyone I spoke to were very nice and courteous. Sandra is a saint; she guided me through the process and kept me updated all along the way. It was a pleasure to work with her. I was referred by my Mini dealership; they told me Classic Collision was the only place to go. They were absolutely right. Joseph E

Professionally handled, fast, courteous and great communication. And, they worked seamlessly with my insurance company.

You did a great job of communicating with me about the progress of the job. Thanks