Disaster never again, 17 days to fix a minor repair which should have taken 2 or
3 days. Customer service awful, I had to repeadly call for updates. My car was actually just sitting there in the parking lot. The staff seemed clueless to what was going on in their shop. You won't see any more recommendations from
Land Rover/Jaguar again.
12/1/2016
Paige P. VERIFIED CUSTOMER
Vehicle Make : BMW
great service, prompt, fabulous communication
12/1/2016
Kyliesha C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everything was amazing. Customer service, quality of work, updates. I have been to some bad repair shops in the past so it feels good to deal with a company like you guys for once. You guys were amazing and very professional. Thank you!
12/1/2016
Dominick F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Jackie made the whole experience very easy and understanding through out the whole process.. she was fast with updates and responded quick to any concerns I might have had. I would definitely use your company again and will refer any friends with needs of repairs. Thanks
11/30/2016
Tamara P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for a job well done and keeping me posted.
11/30/2016
Jennifer C. VERIFIED CUSTOMER
Vehicle Make : BMW
Customer service was excellent. I was kept up to date with my vehicle's progress. Very satisfied!
11/30/2016
Melissa P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great customer service. Brad updated me every step of the way. Great job on the repairs too!
11/30/2016
Randy B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Looks great
11/30/2016
Alice W. VERIFIED CUSTOMER
Vehicle Make : BMW
Process was very fast! In and out in less than 20 minutes.
11/30/2016
Righton W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone was very nice and helpful...also very professional in each of their positions. Nicki was fabulous to work with and handled her position perfectly: told me what she was going to tell me, then told me, then set up that she would be in contact soon to update me further and never missed a beat. Very competent young woman. I was referred to you all by Max **** at Hennessy Lexus and will definitely recommend you to others as well as choose you again should I (hopefully not soon) need bodywork again.
11/30/2016
David F. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The holidays were a hamper to getting the car done but it was no fault of yours. Upon initial inspection of my at it looked it looked as if nothing had ever happened to it. That's how great a job you all had done.
11/30/2016
Margarita A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I THOUGH THAT CLASSICAL COLLISION IS A VERY WELL RUN AND RESPONSIBLE COMPANY. JOSE GONZALEZ AND THE REST OF THE CRU WERE VERY PROFESSIONAL.
11/30/2016
Lorell F. VERIFIED CUSTOMER
Vehicle Make : BMW
I apprwciate the updates and the ease of the process
The car looks good as new
11/30/2016
Beth F. VERIFIED CUSTOMER
Vehicle Make : Honda
I was frustrated with the amount of time it took to fix my car. The pick up date was moved at least 4 times! In addition the blonde woman at the front desk had an attitude and was condescending. Also my car was not completely fixed. There was a missing clip and more damage that wasn't addressed. Lee Smolen was lovely to work with. I give him 5 stars!!
11/30/2016
Svetlana R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Marty and Jamie provide excellent service!! I met Jamie ones and very happy with her service! Marty I met few times ( I m repeat client :( ! All I can say : I wish I have employee like her!!!Fast, multitasking,accurate and very professional! And charming Lady! Thank you!!!
11/30/2016
Jamie S. VERIFIED CUSTOMER
Vehicle Make : Lexus
I appreciated the communication and the quick work! I am having one new issue which I want to have checked up on, but otherwise things are great!
11/30/2016
Lucia P. VERIFIED CUSTOMER
Vehicle Make : Jeep
They told me my car would be ready on Friday. It wasn't ready until Monday. This made me have to pay 39.00 more in collision insurance on my rental. Also they didn't tell me they were closed on Saturday. The rental was what my daughter was driving so on both Friday and Saturday her driving was restricted because we thought we would get a call any moment saying the car was ready. So she had to leave her rental at my house and catch rides with friends shopping and to Athens for the GA game. Major inconvenience.
11/29/2016
Debra T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very Satisifed with the results. Employees were very professional and very thorough! Excellent experience! Thanks
11/29/2016
Robert J. VERIFIED CUSTOMER
Vehicle Make : Ford
The price of the repairs changed twice. First, the damage was greater than was initially visible. This was understandable. The second time the price increased due to the price of the parts increasing from when the repairs were initiated. This is unacceptable. My car is a company car. I quoted them a price where they advised to proceed with repairs at that price and then the post repair bill was higher. Outside of this experience, I took my car in on Monday with the goal of having completed by Wed. Late Wed was informed it would be Friday. No call on Friday as my service rep was off that day. I received a call early Monday morning. The staff was very friendly. The process was just disappointing.