Classic Collision

Several issues: I chose CC based on neighborhood recommendations even though I had rec'd a cheaper estimate somewhere else. (****) The car was finished later than the original estimate even though texts all along kept saying it would be on time. (2) A trim piece was broken during removal & was missing at the time of pickup. Thankfully I caught it but we waited for the part to be located, purchased, and installed. This part wasn't related to the accident & I was never informed it was broken. (3) There is a strange discoloration on the newly painted bumper. Reason provided was due to previous repair job performed by previous car owner but the repair was on the inside of the bumper...looks like a surface prep issue to me that should have been caught & corrected during the paint phase. (4) The accident was to the driver-side front fender but it popped the passenger-side of the bumper out of alignment with fender. I pointed this out during the estimate & was told "ok" but it wasn't repaired. Reason given was due to the previous repair job yet the bumper was aligned fine on that side prior to the accident. For the premium cost paid for this repair I had much higher expectations so I will not be using CC again and will let neighbors know on the Nextdoor.com web site where people had recommended your company over others.

I am very happy with the work done at classic collision. My car is great and there are no more problems with it. I was updated every step of the way on the status of my car and felt the communication of classic collision was exemplary. Overall, I am completely satisfied with my experience with Classic Collision.

Frank informed me about the necessary repair to correct my problem and there were no surprises. Great communication and job well done.

The drop off process was the only part of the process that could be improved. At that time, there was no explanation of what would happen to my car, when it would be ready, or any other explanation beyond "insurance company? Sign here."

They told me my car would be ready at ****:30 today I went over there from work in the rain and in traffic leaving my job to be there on time I told the lady probably 10 times I would be there at ****:30 on the spot. I show up and they tell me my car is not ready so I have to leave in traffic and rain go back to work Park my rental again. Then wait until after 5 PM when they told me they would be there before 5 PM to deliver my car at work very inconvenient very poor service would not do business with again.

Thank you! The job was done fast in a timely manner and the staff was great!

Thank you very much, they are very professional I love the attention,

I appreciate the great job your company has done and in such a short period of time.

Perfect!

Very friendly and knowledgeable

The staff was pleasant and very helpful. Cornelius managed to get the parts in and my car finished earlier than expected. Thank you for the great service. I have already referred a friend.

Completed the job ahead of schedule. Alex kept me advised of the progress along the way via e-mails. The team did a wonderful repair and paint job -- the car looks like new. If I ever have more repair work to be done, it will certainly be done by Classic Collision.

Your personell were extremely helpful and explain everything made it real simple. Thanks

Great people great service great job

Great service.

Looks almost brand new!

Congratulations to Mr Idi for going above and beyond.

None

Great service and Work. Will definitely come back

Excellent customer service!