A few issues
I was unhappy w rental car. They promised one thing and offered something completely different. That was enterprise not collision.
Unhappy w geico slowness about arranging repairs.
Too many emails would be my feedback. Confused the issue as to whether car was ready or not.
1/29/2015
Melvin G. VERIFIED CUSTOMER
Vehicle Make : Toyota
The email notifications are great way to keep the customer updated on the progress of their vehicle.
1/29/2015
Irene G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service, given with with a smile, kindness, patience and wonderful attitude from the very first moment I walked in. I hope I don't need your services any time soon but if I ever do, you'll be my first choice !! Dustin's texts were very funny!!! Thank you again for making a good ending to my accident.
1/28/2015
**** C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I appreciated the updates on my car as well as being able to handle everything (repair, car rental, insurance) all at one location. Everyone was great to work with.
1/28/2015
Devonte D. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great job fast work
1/28/2015
**** Authur. VERIFIED CUSTOMER
Vehicle Make : Toyota
The communication with as to when my car would be ready was inconsistent and conflicting at times. I got a phone call saying "tomorrow" and an email saying "two days" but when I talked to my customer rep, he said "today."
It seems to me that one point of contact/communication would alleviate that issue.
1/21/2015
Jermaine T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent and efficient customer service would definitely recommend them to others, Thanks
1/15/2015
Carmen A. VERIFIED CUSTOMER
Vehicle Make : Volvo
Everyone I encountered was professional and courteous. My car was ready within 30 hrs. from dropoff. The repair work was top-notch.
1/10/2015
Stela M. VERIFIED CUSTOMER
Vehicle Make : Honda
Very good and fast service. Thank you guys!!
1/10/2015
Larry B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job well done in a very timely manner. Only thing I have a problem with is the rental return process. No one even looked at the vehicle and signed off on it's return condition, like I had to inspect it and sign before driving.
1/10/2015
Anthony M. VERIFIED CUSTOMER
Vehicle Make : Honda
Rental car was damaged while on your lot it seems and enterprise is charging us for this damage we did not cause.
Very unhappy about this situation.
1/7/2015
James W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Would recommend. Great to deal with. Prompt and easy.
1/1/2015
Angie C. VERIFIED CUSTOMER
Vehicle Make : Lexus
We are impressed with the speed and professional work done on the car. Although I have a car to get around, nothing is like driving my own Lexus so soon! I appreciate the car was cleaned inside out so I feel great getting in. Thanks for all the work!
12/24/2014
David Michael. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was made to wait through 4 attempts by the receptionist to call on the radio for someone to bring my car around so I could leave. As it was, I was made late to KY next appointment. Twice, I can understand. Four is not acceptable. In all, I waited more than 20 minutes.
12/12/2014
Karen D. VERIFIED CUSTOMER
Vehicle Make : Acura
The repairs look great and were finished in a timely matter.
12/10/2014
Lori H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Very happy with work Chris was great
12/3/2014
Catharyn L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Car looks good. Geico rep never returned calls to update me on the repairs. Also did not get my license plate holder from Jim Ellis Chevrolet. Rep was gone when I picked car up today. Trunk does not close on first try.
11/29/2014
Michelle W. VERIFIED CUSTOMER
Vehicle Make : BMW
Rashon really helped to make a difficult and upsetting situation much better. Everything was arranged through geico and things could not have run more smoothly. Rashid was attentive, detailed, and prompt. He kept me up to date with calls and text messages. My car was ready when promised and he reviewed all the work with me against the estimate. It's beautiful work and much appreciated. I hope I don't need them again but will gladly return for help if I do.
11/26/2014
Niki T. VERIFIED CUSTOMER
Vehicle Make : Mazda
The work was wonderful. The rental car was great. Your place is so busy. Another staff member could benefit. I definitely would recommend this place.