Took two weeks to complete repair that should’ve taken 3 to 4 days. Communication was sporadic and often in accurate.
1/30/2018
Michael F. VERIFIED CUSTOMER
Vehicle Make : Subaru
There was a change of people who were managing our claim. Generally Jordyn did a great job. She was very polite and over all communicated well. There were. A few times where I was left waiting to hear from her but got no call. There was another repair I wanted an estimate on but did not get until the day I picked up the car. I asked for a little buff and touch up on a minor scratch and was told the repair would have costed 1600. The repair cost 3000 and it seems that a quick buff and touch up could have been done at the same time on that scratch. I would have paid 500 for a less than perfect cosmetic fix. Anyway. Overall satisfied. Not sure if I would come back though. Feel I could have gotten the same work for less but because it was paid by insurance I was fine with it. If I personally need work done I will go somewhere else.
1/30/2018
Jabar O. VERIFIED CUSTOMER
Vehicle Make : Jeep
**** gave me great customer service!!!
1/30/2018
Dawn B. VERIFIED CUSTOMER
Vehicle Make : BMW
Superior customer service and communication every step of the way!
1/28/2018
Bill S. VERIFIED CUSTOMER
Vehicle Make : Kia
Job well done and I would recommend y'all to my friends and family
1/28/2018
Judy P. VERIFIED CUSTOMER
Vehicle Make : Honda
Great management team
1/28/2018
Lakesha H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They are the nicest and most kind people I have ever came acrosss in the car business. They are such an asset to the community with their kind heart making sure every customer is updated and satisfied. They go above and beyond!!! It was such a pleasant experience. I could brag a million times over from beginning to end about how my experience was pronominal. Classic Collisions owner has such a great passion for customers and his business!!! It shows in his work!!! I couldn’t be more thankful!!! You guys ROCK!!!
1/28/2018
Jacqueline B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Car was sent back to the dealership.
1/27/2018
William C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
great service, my rep explained everything and the repair was done in a timely manner. all the work that was done appears to be done very well.
1/27/2018
Philip B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very pro-active, friendly and efficient communication
1/27/2018
Christopher A. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service provided by this company.
1/27/2018
Qiau (chow). VERIFIED CUSTOMER
Vehicle Make : Subaru
Great repair job by you guys at Classic Collision, timely updates and fair pricing. I have multiple gripes with the Subaru dealership that the car was taken to. I have no idea why Subaru said to take the transmission out when the repair job has been done before without removing transmission. First and foremost did not reconnect everything that was needed to be taken apart to take the transmission out. My E85 flex fuel module was not reconnected and the car did not run well under acceleration. Had I noticed that my Ethanol sensor read 0, resulting in the inability of the car to sense how much ethanol is present and adjust the tune accordingly could have seriously damaged my engine. Secondly they did not even bother reinstalling my coolant reservoir bracket so the reservoir is just sitting atop my fuel lines.
1/27/2018
Freddie D. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job and clean
1/27/2018
Philip S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Lee was amazing. He was professional, knowledgeable, and very courteous. He made an unpleasant experience so easy and smooth. Thank you so much!
1/27/2018
Yen T. VERIFIED CUSTOMER
Vehicle Make : Acura
Did a great job !!! I could not tell where the original damage was !!! Thanks for a job well done . Since my Acura dealership does not do body work and if I am ever in need of the service , I will be sure to use your shop !!! Thanks
1/27/2018
Babatunde A. VERIFIED CUSTOMER
Vehicle Make : Honda
The representative who handled my case was exceptional . I think her name was Allison. Guided me thoroughly and made sure everything went smoothly
1/27/2018
Gillian B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Gray job of keeping me updated on the status of my vehicle! Very professional and helpful.
1/27/2018
Ken B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great work and speedy repair
Thanks
1/27/2018
Randall R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Keep up the good work and Mr Thompson was very professional..my car looks great and I highly recommend you guys..
1/27/2018
Iris K. VERIFIED CUSTOMER
Vehicle Make : Honda
Classic Collision kept me up-to-date on all phases of the repair process and when the work was completed. They even handled the car rental process. Great customer service.