Service King Corporate

John, Joel and everyone I worked with were great!

Kirk, Let me start this email by saying that it was a pleasure to have you and your inside staff service my truck these past few weeks. I was satisfied with the level of attention you and they gave so please do not take this as a slight against you. My issue is with your body shop and their attention to detail. Unfortunately being in customer service, you do realize the last impression is usually the lasting impression and here is where I take issue with your firm... The truck as far as the body work looks pretty good. The paint matches and I am fine with that work. When my truck was brought out honestly sir, it was filthy. I would never have let my vehicle get to that point of uncleanliness, not now and not ever. The truck looked like it had been wiped down with a dusty, dirty rag and on a black truck such as mine that looks awful. The inside was worse. It looked as if someone had spilled some liquid on the column and attempted (badly) to wipe it clean. Dust covered the inside and there were dirty boot marks all on the mats and sides. Just shoddy detail that I did not expect. It was an unfortunate impression. When I turned on the ignition the bump music was so loud my kids and I had to cover our ears. Again, I shook my head. Once I drove the vehicle I noticed that the rear drivers blinker was not working. Another fail. Then once I got home and hand washed the car, the front license plate holder was not even attached on one side and I guess someone needed a valve stem cap more than me because it was missing also. All of these things left a very bad taste in my mouth. I am sorry but they are unacceptable. Simple mistakes of haste and simply not caring. That is the impression that I walked away from your firm with. That is unfortunately the review I will give to both Service King and Allstate when they ask. Thank you and your front Manager for not making this a total disaster but I wish I was more satisfied. I unfortunately will steer business away from your shop if asked. I hope this feedback is at least a step in correcting the problems you may find. Regards, James L

Service was outstanding in every aspect. Greeted by name each time I entered the facility. I was kept informed of the entire process involving my vehicle. Professionalism was demonstrated by every person that I communicated with. My car looked better after the repairs than before I took it in. Awesome experience

My car looks great and it was so clean when we picked it up. Everyone was very nice to work with and we were kept informed all along. Thanks.

I just want to Say Thank you and God Bless the whole Hamlin team, You were all there when things went crazy and you all went above and beyond what most people would do. Thank you again for everything. Robert and Joely Wilkins

Quick service, easy in and out. Car looks great. Thanks

Scott did a quick and thorough job managing and expediting our vehicle repair. Thanks so much, Sarah E

Everyone especially Ruth is very professional, courteous and nice.

Joe was great

Easy, no hassle, great customer service. David the whole process easy & keep me informed the whole time.

The best experience that I ever have with the sevice team. Thank you Nestor and Fran! I definitely highly recommend Service King .

Will always take my vehicle back

I like the way I was kept informed of the progress on my car thank you all very much

They were very professional and courteous.

I liked the text messages updates. Good work.

I was very satisfied with the service and time of repair , my service advisor TRI did everthing possible to my vehicle repaired in a quick and timely matter and making sure that job was very well done . Looks just like factory .

It was the best service I have experienced with body shops! Great communication and quick !! Quality work!

Great repair job. Excellent communication. Everything was done quickly and well.

Excellent service by Miguel. Estimated 8 days. Finished in 3 days.

They overextended themselves in all ways which was greatly appreciated.