Service King Corporate

great service keep up the good work!!!!!!

12 day delay starting work due to failing to record my phone number at intake. Released truck SEVERELY out if alignment, and failed to assist getting insurance to acknowledge that ****,000 worth if bent tie rods were not normal wear and tear, but at least in part due to impact. It's been 5 weeks, please do not contact me further, you have made it clear that you were unwilling to go to bat to secure necessary repairs.

Tri color paint job was perfect. Estimator kept us informed of progress Job was done on time

They did a wonderful job and fast my truck looks brand new. So happy for the service.

Called SK scheduling on July 1st and book and appointment to "seamlessly" drop off my vehicle on July 3 and 9 am. I was told that I would drop of vehicle and pick up Enterprise rental because the rental cars were on site. Not so. Two SK employees came out to look at truck and were mumbling to one another. I asked what was wrong. They told me that I could not drop off a vehicle for repair before a holiday because it would sit an extra day and insurance companies would not pay for an extra day on my rental car. I told them that it was not my problem. I had done the right thing and made an appointment. The girl mentioned that they would have to speak to scheduling about this mistake in the future. The pair asked me if I could return on Monday with my vehicle to drop off. I said no. I am a business owner and I am busy. They reluctantly kept my vehicle. My rental was not on site. I had to wait for an Enterprise employee to drive over (taking her sweet time) to drive me back to Enterprise. I had other issues with Enterprise which do not involve SK. In the end I had to have an Enterprise employee drive me to work 20 minutes late and without a car for me to drive. The repairs on our vehicle were good. That is the one thing we are happy with. Hopefully I never need to but I would use SK again. Mainly because of its location.

Great job keeping me updated, and the car looks like new. Thank you.

Very friendly and efficient service!

The repair was done well and in a timely manner

Excellent service. Keep up the good work.

You're service was great and I want to thank you all for helping me with my car.

Very responsive, always called with updates when they commited, made sure we were completely satisfied prior to us driving off the lot.

Thanks for fixing the car, I appreciate it.

This place is awesome! Everyone is very helpful, courteous and a job well done. Damon was my rep this time. He was great. He kept me posted, and was very much on top of things. Mike was my rep last time you fixed my front bumper, just a couple weeks prior. He also was terrific at keeping me informed. Service King in FW on Loop 820, gets all my referrals and business! Thank you all for a job Well Done! Bert L

Everyone was great. 10 of 10

Good communication, easy rental car situation, work looks nice

Great service and great quality.

Good repair work, very poor customer service. Not once did Service King call us for with quote, scope or schedule...we calledyou. Our car was delivered to your shop on a Thu evening and did not hear anything until we called the following Tuesday. Then never heard when car was being repaired or when we could except completion again until we called 3 days later

Although my vehicle was done a day ahead of schedule, some work will have to be redone. There were tiny pieces of debris that were not buffed out and could be felt by swiping a hand across. There were swirls in the clear coat. An area seemed as if it was not repaired, simy sprayed with clear. Finally there was some kind of compound on a part of the vehicle that was not worked on. The inconvinience of having to leave work to drop of my car and later have to leave to pick it up has me upset. Ive already spoken to a representative in order to fix the work that should have been right the first time.

Great job on the car repair!

I received excellent service. Monique was especially helpful at your Ingram Road, San Antonio, office. She ensured that the repairs on my vehicle were, not only done, but, done right.