Erica & Mike (Travelors Concierge) provided exemplary customer service. Very pleasant & professional. They made my experience there great. I had my doubts initially after dealing with Kimberly (handling the USAA claim) who was not only rude, but she even put words in my mouth when I asked her legitimate questions. If it wasn't for the 2seperate claims with 2different insurances, I wouldn't have hang around, would have taken my business elsewhere. But glad I did as Erica & Mike took their time to address my concerns & were pleasant the entire time. Even Henry, the technician was very pleasant.
7/10/2013
Newaz Md. VERIFIED CUSTOMER
Vehicle Make : Honda
Jenny was very professional. She updated me everyday about the progress. It's an outstanding experience.
I will certainly recommend my friend to go there.
7/10/2013
Ruben F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excelent
7/10/2013
Claire A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jesse was great in letting me know time lines on what was going on with my car . He went over a the needed repairs and explained them
7/10/2013
Shannon A. VERIFIED CUSTOMER
Vehicle Make : Scion
I am happy with the overall work and customer service from this company. Jeremiah especially was very helpful and thorough with the work done and kept me updated on the progress of my vehicle.
7/10/2013
Elaine B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service with a smile!
7/10/2013
Mitch . VERIFIED CUSTOMER
Vehicle Make : Acura
Israel was very professional and got the repairs time in a timely manner
7/10/2013
Marc G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Eloy was just the tip of the iceberg when it came to the service I experienced. He was always following up to keep me updated with the repair progress. The repair job was fantastic. The car looks almost new and ribs reruns well despite the best efforts of the person who ran into the car. Color me totally satisfied.
7/10/2013
Darla T. VERIFIED CUSTOMER
Vehicle Make : BMW
Very professional experience. I would recommend to family and friends and would use again.
7/10/2013
Taiwan H. VERIFIED CUSTOMER
Vehicle Make : Fiat
Very professional and knowledgeable about information. Also kept me informed on all aspects of my car!
7/10/2013
Taylor G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Ivan was very nice and treated my car like his own.
7/10/2013
Lowell F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Professional and prompt
7/10/2013
John S. VERIFIED CUSTOMER
Vehicle Make : Ford
139 to repair PINSTRIPING that was already damaged before the accident and that I did not want repaired, and refusing to let me remove that (and other "repairs" I did not want or need) from Keith A, and the fact that it took 6 days for Keith to even write an estimate has ensured iI will NEVER do business with service king ever again. I've also spread the word to my office, family, and friends. Shame on you.
7/10/2013
Alexander L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you -- James was great
7/10/2013
Johnmarian B. VERIFIED CUSTOMER
Vehicle Make : Acura
Except for a little waiting, it couldn't be better. Judy was helpful kept me updated constantly, got the paperwork handled fast and was friendly . I'd come back Anytime
7/10/2013
Jean V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was very pleased with Micah keeping me informed every step of the way
7/10/2013
Roy G. VERIFIED CUSTOMER
Vehicle Make : Mazda
I couldn't comment enough on the superior level of customer service I received at the Round Rock location. From the moment I walked in through the door, I was greeted warmly, offered something to drink and taken care of quickly and professionally. Chris was excellent in keeping me updated with the status of my repairs once it began and really courteous when I returned to pick up my vehicle once repairs were complete. The repair itself was top notch which will inspire me to refer Service King, especially the Round Rock location, to anyone I know needing collision repairs. Thank you tremendously, Roy G