Service King Corporate

The whole process was easy and the work y'all did was perfect as I could see. The ladies I talked to were nice and professional and it was a pleasant experience during a bad situation.

Awesome job Jesse! Thanks for always keeping me updated and rest assured.

I appreciate the kind and professional care I received from Mike and all the Service King staff. Thank you for the wonderful care. You are always my first choice!!

Great service!!

Everything went smoothly. Jonathan did a great job keeping me informed, and handling my claim. On a side note, when i arrived at Service King I had just come from the Geico adjusters office. While there I had notice from the waiting area that a couple of the employees were arguing, and also, the receptionist was less than friendly (she also argued with a tech in front of the customers waiting). The general environment was unprofessional and tense. Which confirmed for me my decision to have the work done elsewhere. When I arrived at Service King, I had a completely different impression. I'm sure because of the Geico experience I paid more attention to the environment, but I could tell this was a well managed business. Everyone I encountered there was very friendly and helpful.

Good service at a good price. Very satisfied with the results. Customer service is outstanding. Daniel was awesome.

Quick courteous service!

Mr.Holland was very helpful and knowledgeable .

Very good customer service and etiquette.

Great customer service Top notch store manager great advocate for the customer in a difficult situation with a less than adequate insurance company and adjuster.

The service at Service King was excellent, they kept me informed of my repair through every step. They went out their way to ensure I was 100% satisfied with the job that was completed on my vehicle. Thank you so much

Everyone I dealt with (which were multiple people) all kept me completely updated with the repairs on my truck and did a great job. The tint job on my driver side window has a slight tear at the top about the size of a dime. Besides that there is nothing I would change about the complete process. All of the people I dealt with were great and took care of me. I am completely satisfied.

Everyone was very professional.

Very professional, knowledgeable, great work, my car looks like new

I'm not sure if my first response went through, I received an error on the page so I am rewriting my response. I responded "No" in answer to your question as I do not feel that all of my issues were resolved after taking my minivan to Service King for repairs. On the positive side, the repairs that were made were very good. All the dents were removed and the paint job looked really good. The damaged sections looked like new. Also, the car was very clean when it was returned. Even the milk stain on one of the rear seats was removed. This showed there was a high level of detail and care taken with my van. The reason why I am not fully satisfied is because Service King did not perform repairs to the passenger's side door that was damaged. I noticed a day or two after the accident that the plastic casing for the door wiring was damaged in 4-5 places. I saw that it had come apart in multiple places when the door wouldn't close properly. I was able to snap most of the plastic links back into place, but two were broken. These do not hold together and make closing the door difficult. When I first dropped the van off for repairs, I provided our rep with back story on the damage. I notified him that we had taken the van for a 40-point inspection in March before driving the van from NJ to TX. We then had to take it for Texas inspection in the middle of April. Neither inspection identified anything wrong with the van. Furthermore, the child's car seat on the passenger's side of the van, directly adjacent to the broken door, showed visible damage. Neither the car seat or door on the driver's side exhibited similar issues. Lastly, I didn't have any problems with the door until just after the accident. Despite this back story, the official comment I got from Service King was that the damage to the door could have resulted from the accident, or it might not have been because of the accident. Ultimately, I feel that Service King washed their hands of this issue and left it up to me and the insurance company to resolve. My dissatisfaction with Service King is that your people didn't act as my advocate. You didn't argue on my behalf and thus didn't help me get all the repairs from the accident fixed. If Service King isn't going to act in my, the customer's, best interest, why would I bring my van there again or refer anyone else to you for repairs? I don't feel that Service King was looking out for me. Sincerely, Evan J

Excellent customer service and quality repairs!

My car looks wonderful. Staff was extremely professional and pleasant.

Great customer service and work. I would highly recommend this place to anyone.

Thank you for being thorough and complete in the repairs to my car. Thank you for the regular email updates. And, a special thank you for the beautiful wash and vacuum!

Justin was very courteous and kept me updated very thoroughly along the way.