Reliable Body Shop - Albuquerque

Dependable and quick

Very professional repair, flawless, timely, and most reasonable! These are great people ... really appreciated all that Ryan McCormick did to assist me. First Class customer service! You guys are outstanding! Thanks so much! Bob

Outstanding service

Joseph Padilla was very helpful and knowledgeable. You should me that all replacement parts would be brand new GM parts and then if they had to paint the bumper they could paint it the same color as the trim which was a big plus for me. When I picked up the truck it was so clean that it looked like they detailed it. Not just the run quick through the wash job and left the drip dry. I was pleasantly surprised with the amount of care vehicle received and it was delivered on time as promised.

Charles and the Reliable Team were great all around! Great customer service and great experience. Thank you!

Your team made scratches and chips on my hood while in for repairs! I am not happy about this!

The paint was exact and it looks completely new

Total unprofesionalism. Horrible customer care.

I'm extremely satisfied with the result. My only issue is that I wished my Rep matt would have updated me when he said he would. I would have to call him to get updates but only when he didn't update me when he said he would. I always have excellent service with reliable and will continue to go to reliable for anything.

Great! Thank you!

Great work to all involved in the repair. Can always count on Glen!

Had a terrific experience, no issues, no complaints. Thanks so much!!

Everything looks great

Great job

Everyone was wonderful!

The repair & initial customer service was excellent. I appreciated being told by Paul, that if I paid ahead of time it would get my new bumper ordered that day & installed in one day, thus ensuring I wouldn't have be without my car except for during one workday. Unfortunately pre paying did not work as explained. I had to go one day without my car to have it color matched so I dropped it off at around 8 a.m. At approximately 4 p.m. Paul told me he didn't want to have the shop rush the installation, so I picked up my car. I returned a different day to get it installed. In the long run, the job was done well. I am grateful for the color match & workmanship. I would suggest your staff check the color before promising that a prepay will save time. Your shuttle drivers exemplify great customer service! I would suggest your schedulers implement an efficient communication process with your Body Shop. Case in point, I was told I would be picked up at 5, which became 6 p.m. not because of me, I was told the service was running behind & with the Body Shop closing at 6 I was worried I'd be without a car. I wasn't offered a loaner which the shuttle driver & receptionist shared should've been offered & when I explained the situation to Pauline she told me she hadn't been told I was picking up my car, they closed at 6 p.m. & the shuttle could take me home & pick me up in the morning. This wasn't a satisfactory solution for me so I asked for the Manager as I didn't blame Pauline & felt it was better to talk to someone who would have approval authorization. Luckily, Michael stayed until I arrived t 6:30 p.m. to pick up my car. I explained to Pauline I wasn't trying to be difficult, but I had been there 4 times already & asked the name of the person who'd be there after 6 p.m. Her reply was, "He'll be the only guy here". I repeated my question & to my relief received his name. Although I appreciate she hadn't been kept up to date by her colleagues, I was not to blame & was made to feel like I was inconveniencing the Body Shop.

The work was excellent outstanding. However unbeknownst to myself until my son told me the tire pressure check icon was displayed on the dashboard leaving your lot... We later discovered in fact, the next morning, that there was a nail in the rear right tire. A slow leak fortunately. I took it to Firestone and they repaired it with a plug and a patch for $38. You guys should have caught that. Anyway thank you for the great body work.

Best service I have ever had from the time of my arrival ,the chearful front desk and helpful information the daily up dates and the final dolivery was a exceptional service and the work was outstanding

Thank you

Great job!