**** S.
Vehicle Make : Cadillac
Crash resulted in damage to the air shocks and your shop told American Family that the wreck could not have done it. Resulting in more money out of my pocket and me to never bring either of my Cadillacs again to this dealership even for an oil change. Horrible customer service. Then my car was completely dead when I went to start it when I picked it up because someone's negligence in leaving items on in it.
Dennis A.
Vehicle Make : Toyota
The people were all very pleasant and nice to deal with and did excellent work on my car.
Jason W.
Vehicle Make : Ford
thank you for cleaning it! ????
Cristo M.
Vehicle Make : Chevrolet
Very good professional work. I've had accident in the past and have taken my cars to other body shops. But never got them back looking as good as my truck did all the details work they did I am very impressed. Thanks to the team at Van. If I ever have another accident witch I hope not. I am definitely bringing my car back here.
Danny H.
Vehicle Make : Cadillac
While driving you can hear air coming in through the drivers side window. Also the drivers side rear mirror does not fold in now.
Linda A.
Vehicle Make : Subaru
I am happy with the work that was done on my vehicle, but I was supposed to be updated on the progress of my car every week. The updates stopped after November 10. The car was supposed to be ready on November 30, and it wasn't ready until January 10. I understand delays because of the need for additional parts, but my husband was told over and over again that the car would be ready in a few days. We felt like we were kept in the dark about what was going on.
**** R.
Vehicle Make : Chevrolet
The front desk lady has no personality and is flat out rude. Everyone else was great but could use some serious communication training. I didn't get one update via text while they had my car. But after I picked it up I got tons
Robert W.
Vehicle Make : Chevrolet
Keeping me informed and updated on the progress of my vehicle thought it was great excellent service
Bryan H.
Vehicle Make : Chevrolet
Jared was very helpful and polite, also answered any of my questions with confidence
**** H.
Vehicle Make : Subaru
Jared is awesome but I'm sure you guys already knew that. I am disappointed to hear that he is leaving. I think he could have been running the Subaru Service Department, and doing a much better job.
I also had a great experience with the lady who runs a lot of the paperwork, didn't catch her name. She knows her stuff and is solid for sure. Van Collision is excellent at customer service and the service departments need to be taking notes. The only way I'm coming back to Van Autoplex is if I need Collision work done, because the service department at Van Subaru has been awful over my first 36,000 miles.
Lorri C.
Vehicle Make : Chevrolet
Work was done to our satisfaction and our vehicle returned in a timely manner.
Nancy B.
Vehicle Make : Chevrolet
Everything was handled very efficiently however I was very disappointed at the price of a gas tank outer cap. 159??? REALLY? And unpainted, but I get that, you have to match the car. If I didn't care how my car looked (a '13 Malibu) I would have looked elsewhere for the cap but I had only one day off and I didn't have time to pursue it. But 159 is ridiculous,....200 by the time all was said and done. And then I found the cap that had come off! I didn't bother to see if I could return the one I bought. I just figured the answer would be no.
Jessica J.
Vehicle Make : Chevrolet
Joe Rash was awesome and very helpful with explaining things about my car and keeping me updated about its progress.
Herbert J.
Vehicle Make : Chevrolet
The continued updates on work progress was appreciated. The thoroughness and professional and also friendly contact with Christy at the front desk and especially from Joe Rash was why do business at Van. Thank you!
Sarah U.
Vehicle Make : Subaru
The service was so beautifully done and everyone who worked there, (special shoutout to Jared and Christina) was so kind and helpful. I appreciate everything. Thank you so much!
Tyler B.
Vehicle Make : Subaru
Long interval between accident and repair completion
Marla M.
Vehicle Make : Subaru
When I dropped it off for repair, Jared explained what he was going to do while in the office and then he showed me in the lot standing next to the car and answered all my questions.I appreciate that. The estimate he drew up was the exact amount of the bill. I appreciate that. He and every one I spoke to on the phone and in the office was friendly and helpful. Thanks for a good experience.
Dennis B.
Vehicle Make : Ford
It was a very professional job, very good service I would recommend van to anybody. The work was done very thorough. I was very happy. Thank you.
Yvetta J.
Vehicle Make : Jeep
Jared was awesome with follow up and introducing himself to me when I picked up my car. Jared also gave me some referral information for McGuire and locksmith
Nicole A.
Vehicle Make : Chevrolet
The car looks great. Thanks
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