McCollum Auto Body - Portland

Very helpful always enjoy the shop

So easy and efficient. Couldn’t believe how simple it was! Thanks again the truck looks great

I’ve been a customer for more than 3 decades. Have never been disappointed.

I was happy with how I was treated and the communication was excellent. However after returning how I realized there was damage to my fender that was not there before I had taken my car in. I thought I saw spots when i got it from the shop but was in a hurry and just assumed it was probably dirt. When i got home I looked closer and realized it was actual damage. I'm assuming nothing will be done because I did not inspect before I left but I also just assumed that I could trust that my vehicle would be fine. Apparently I was wrong.

The whole Geico/Mccollum/Enterprise integrated experience was very smooth. Everone's orientation to customer service is much appreciated. I like the daily updates on the repair status.

This is the second time we've used McCollum Auto Body and are again completely satisfied with the quality of work, quick turnaround, and communication. We will totally use them again for all of our repair needs

great work and fast.

The customer service was excellent giving updates all along the way. The job fixing my car was fast and done right. Highly recommend!

Everyone did a great job, and it was done ahead of schedule. If needed would definitely use you guys again!

Thank you for completing my vehicle and treating it well.

Fast service!

Great communication and solid staff!

I texted you with my comments

Great job! So nice to hear status every day. Thanks again

You’re work looks great. I like being kept appraised of the work status and what’s going on. It makes any delays more acceptable.

The staff was respectful and had a good work and communication ethics.

Great Job!

Except for the front right trim piece that we talked about needing to be reattached, everything looks wonderful. I wish they would’ve looked at anything out of place, but they did not. Other than that I am completely satisfied at the service and the satisfaction level is 100%. Excellent job!

Personnel were all great. Processing very smooth. Car looks great. Only flaw was car was ready over two days later than initial target.

Came in Saturday, got estimate for $****,081.....very basic fix. Even though it was slightly more than my other estimate I figured I’d go with what appeared to be smaller local business. Upon drop off the next Tuesday the gal informed me that they’d call if anything changed with job as “98% of the work ends up being more than the estimate”. I said, wow this seems like a very straight forward project, no other cars involved, no engine damage, no frame damage.....just a larger dent in the end. So off I went thinking nothing about the conversation. Sure enough, later that day I get a call saying that it was underestimated and would be $106 more. It was the “sorry, but the damage seemed more than originally thought”. At this point what choice do I really have? Especially for just over 100 bucks. My time and hassle is worth more. Anyway, I got to thinking.....does this body shop really only get 2% if it’s estimated correct? That’s 2 out of 100! And to call and say it’s $106 more? I’m a business owner and I’d never risk irritating a customer over an 8% increase due to my employee not estimating correctly. If it was something where major damage uncovered other major issues, then yes let’s discuss the increase. But $106 more when it was a straight forward job? In the end it didn’t settle well with me. Maybe it would have hit me different if I hadn’t been told “98% of estimates” end up being more. Sounds like it’s time to either train or get better estimators..... Feel free to call me. Derek L