Service King Norman

It was nice to be texted or emailed everyday to keep me informed of the progress on my car. I never had to call and check!

Repairs took longer than expected due to circumstances out of the control of the shop and they were great about keeping me informed.

Dave was very friendly and took the time to explain the process

Very satisfied. Phillip very polite

Excellent service! Jessica kept us up to date on everything and let us know we could contact her at anytime. The car is restored perfect and the entire experience was totally hassle free. If work is needed in the future, I will certainly use service king and, I will highly recommend them to anyone I know that is needing collision repair work. Jessica couldn't be any better at her job. She was very professional and sweet and completely set us at ease. James M

Excellent repair job! Courteous staff! Kept u updated about the progress of my vehicle almost daily!

Great service, received the car in excellent shape, car completely detailed.

Very pleased with repair service. My Advisor Curtis was an exceptional and helpful Person. He kept me posted on the day to Day process of repair. I will advise anyone Who needs auto body repair to use Service King of Norman, OK. Bill Foote,Sr.

Jessica was really great to work with and so far I'm completely satisfied with the work done on my car.

My service advisor Mark was top notch. Would highly recommend to friends.

I appreciated the text updates. Good customer service. Seemed to take a long time but it was explained well.

The car was cleaner than when I took it in for the hail damage repair, including the interior. The only downside was the cleaning odor which had started to disperse alrady. I couldn't find any hail damage that they missed, either.The exterir overall looked better than it has in a long time. The repair was completed as promised and on time.

Air pouring in where roof meets metal above the front window. It seems that a seal was not installed there

None

I was always notified and kept up to date with the progress of my vehicle.

Dave Pauletto took the time to explain the process of what was happening. He was genuine & informative. I appreciate his willingness to be patient, answer my questions, & the way Service King had only one person communicating during the process. I believe it kept any confusion level to a minimum. Dave deserves more than a pat on the back! Great employees deserve an equal compensation. Thank you!

I am very happy with the repairs to my vehicle. I want to also say Mr. Mark R. ****, service advisor, did an excellent job in keeping me informed and working with my insurance company. I will definitely recommend Service King to others. Thank you. Delora B

Thanks for keeping me updated Jessica! The car looks great. Thanks to all who worked on it. Also, the cleaning inside was a nice touch. Thanks again

Service was excellent

Service king first point of contact was frustrating. The agent offered to help with rental but was clueless with a time frame for repairs even though I was transferre to the repair shop and back again with no answer. No one could help with a time frame to make a prudent decision on rental. The agent became annoyed because I said I needed to know if it was worth getting a rental or not. Sensing the attitude, I didn't get a rental. I end up being without my vechile for a week and had to manage with some difficulty meeting prior engagements and obligations. Third point of contact, PROMISED to call back with an update on whether more damage is beyond the first facial inspection and would cost more and approximate time frame for repairs. This was not done... 4 hours after the time of promises called, I had to call for an update. Vechile took longer to repair and I was not satisfied with the first repair so I had to leave the vechile for corrected repairs to the repairs and had to make another trip to pick up the vechile. So I was not satisfied with the complete overall experience although I was pleased with my second inspection of the repairs. The vechile was cleaned properly, no epoxy resin left on the rear of vechile, and no paint smudge and scratches on brand new bumper.