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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 960 reviews 84%
4 star 94 reviews 8%
3 star 22 reviews 2%
2 star 25 reviews 2%
1 star 40 reviews 4%
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(All Vehicle Makes)
Eli S.
Vehicle Make : Lexus
1 out of 5
8/21/2015
My repairs are very sub-standard with big gaps between the body panels; bolt covers missing; cheap plastic bumper is not even close to original; tree sap or some other stuff on my hood is impossible to get off.
Lorri C.
Vehicle Make : BMW
5 out of 5
8/20/2015
I was so impressed by the entire experience. The updates were so spot on and my car has never looked better I have already recommended two friends and will continue to do so, thank you for outstanding customer service.
Daniel A.
Vehicle Make : Toyota
5 out of 5
8/19/2015
I was completely satisfied and happy for fixing my tundra like new. Thank you so much for finishing it earlier with an excellent result. Thanks again to Pasific Elite your the best.
Zankich M.
Vehicle Make : Dodge
5 out of 5
8/19/2015
Very courteous and professional staff that produces a positive experience. Thank you.
Richard R.
Vehicle Make : Ford
5 out of 5
8/19/2015
Experience was awesome!!! Kathy was great every step of the way. Was very helpful and answered any and all questions I had. Kept me updated every step of the way and was always available to me when I called. Great experience, thank you Kathy.
Claralee D.
Vehicle Make : Nissan
5 out of 5
8/19/2015
Everyone was very helpful
Michael C.
Vehicle Make : Volkswagen
5 out of 5
8/18/2015
really good service and work. Thanks JV and Eric
Carrie M.
Vehicle Make : Buick
2 out of 5
8/15/2015
When I have a 2pm drop off time, I should have been out of there within 20 minutes tops! Not an hour! Even the wait time for pick up took almost 40 minutes. My car was also covered in dust. I do not want to hear sorry your car is covered in dirt from the field even though we washed it this morning. The person who picked up her car prior to mine was all shiny like it was just done. It seemed that my car must have been sitting for quite awhile even though I was told pick up time was 5pm. The Enterprise rep was also not helpful. Her body language and attitude was crap.
Lydia G.
Vehicle Make : Hyundai
5 out of 5
8/15/2015
Great service
Samuel Y.
Vehicle Make : BMW
5 out of 5
8/15/2015
Service advisor was excellent. He was polite and knowledgeable.
Karen M.
Vehicle Make : BMW
5 out of 5
8/15/2015
Staff and technicians were polite and personable. I was treated like an individual not as a number. There Was constant communication. The facility was clean.
Zach M.
Vehicle Make : Ford
5 out of 5
8/15/2015
Everyone was great. I'll definitely refer this place to friend, family and coworkers
Mary O.
Vehicle Make : Toyota
5 out of 5
8/15/2015
James went out of his way to help. Everyone was courteous. It is a nice operation.
Dawn R.
Vehicle Make : Ford
5 out of 5
8/15/2015
Everything was done as promised and I appreciated being notified through the whole process.
Joe P.
Vehicle Make : Mazda
1 out of 5
8/15/2015
Repairs took approximately 2.5 weeks longer than originally estimated. The longer wait really wasn't much of an issue. The real problem is that when I picked up my car, the brake lights didn't work on the side that was repaired (rear lights were replaced). I don't understand how the technician failed to check and test repairs. My car is still with the shop, and I've not received a call regarding when it will be ready.
Carlos R.
Vehicle Make : Nissan
5 out of 5
8/14/2015
Great communications , prpt service and I loved the text updates . Will recommend !!!!!
Allison W.
Vehicle Make : Nissan
5 out of 5
8/14/2015
Helpful and friendly staff
Afeisha C.
Vehicle Make : Toyota
5 out of 5
8/14/2015
Great customer service and fast service.
Isabel L.
Vehicle Make : Volkswagen
5 out of 5
8/13/2015
Fast repair and frequent updates
Carol M.
Vehicle Make : Ford
5 out of 5
8/11/2015
Great service and fantastic communication: daily updates via text and/or email.

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