Jacqueline S.
Vehicle Make : Hyundai
The entire process took entirely TOO long. A whole month was necessary to fix a small scratch on ONE car door! I'd never bring my car back to H&V and I'd certainly NEVER recommend the company to anyone.
Raymond M.
Vehicle Make : Cadillac
car had to go back to the shop to properly seat a rocker panel clip
l was the one to notice things were not right
Christine B.
Vehicle Make : Honda
Your company was recommended by a coworker. From the first phone call to pick up everything was smooth. I was given regular updates and felt confident my vehicle was in great hands. I would return again and recommend you to others.
Elicia S.
Vehicle Make : Subaru
H&v front desk representive at your Albany location was very curious and helpful. Unfortunately I do not remember her name but she was so kind and helpful. I think she deserves a raise.
Dabeet R.
Vehicle Make : Chevrolet
Good job.
Scott P.
Vehicle Make : Ford
Excellent job on workmanship
Meeting promised deadlines would make the experience perfect
Nicole H.
Vehicle Make : Kia
I just picked up my vehicle yesterday 3/20/15. It was snowing so I wasn't able to look over the car until today. I just noticed a big scratch on my trunk that was not there before I brought my car to your shop. I tried to call, but your already closed for the weekend so I will be calling again first thing Monday morning to speak to a manager.
Robert H.
Vehicle Make : Honda
The repairs took too long, leaving us without a vehicle for over two weeks. The far-too-cute email messages made it clear that the parts were in the shop nearly a full week before the real work began. When I picked up the car, the door needed further adjustment to be flush when closed. I won't use this service again, and I intend to give GEICO the same feedback. I won't recommend your business to others.
Dan C.
Vehicle Make : Chevrolet
You guys are the best!
Jeanette S.
Vehicle Make : Ford
Exceptional service
Theresa M.
Vehicle Make : Acura
I'm extremely disappointed in how the repairs to my Acura were handled. Last November I had a great experience with your company addressing damage to my Volvo. When my Acura was in an accident in feb I specifically requested that USAA send the car by tow to albany location.
First I got conflicting information from H&V about whether the car was dropped in Troy or Albany. Next I was told conflicting information about repairs to the suspension. Then I received conflicting phone calls and text messages about the repairs being complete. It has been extremely aggravating to be told that there is still another part that needs to be put on the car after it has been with H&V for just under 30 days. It is a waste of my time to return a rental car and arrange rides only to find out that the car is Not Complete. I suggest you stop sending incorrect text messages and hsving different people call me.
Carol S.
Vehicle Make : Volkswagen
Everyone was very nice at this location. I had a problem with the fact that my car was estimated to be finished 2 entire weeks before it ended up finished. One of these weeks there was apparently no room for it in the shop, and the second week there was a part missing that wasn't ordered initially. I am a student and on loans and I did purchase the extra rental car insurance which I know isn't covered if the car goes over the 30 day limit, but I ended up having to spend an extra 150 due to the extra weeks the car was in the shop.
Michael M.
Vehicle Make : Audi
Thanks for rushing me through the process! Glad to have my car back.
Jan A.
Vehicle Make : Chevrolet
To the team every one were courteous and helpful. I appreciated the up dates.thank you
Maria J.
Vehicle Make : Honda
A bit of damage happened on my car that i had to leave it again, done there.
Eugenia Latorre.
Vehicle Make : Toyota
Convenient and easy
Steven S.
Vehicle Make : BMW
Repairs seem to be well done.
Lorne J.
Vehicle Make : Toyota
My experience began with stephen Lomascolo the Geico Adjuster.very pleasant great customer relation. He made me field at ease. The rest of the team just continued the same attitude along with ms st.George. My thanks to every one of your staff. Again thank you.
Michael K.
Vehicle Make : Subaru
My car looks great!
Jonathan M.
Vehicle Make : Hyundai
Great job. I appreciate that I was kept updated on the progress of the repairs. Very professional.
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