Amrita S.
Vehicle Make : Jeep
Mark was great in reviewing the details on the damage with me and then going over the car when it was finished. I appreciate the constant attention I received via emails and calls regarding the status of the repair.
Great job!
Greg S.
Vehicle Make : Chevrolet
The overall friendliness and competency of your employees is great!! Thank you for giving above par customer service!
Zoe Snyder
William M.
Vehicle Make : Nissan
The car was dirty inside and outside when I picked it up. When I asked for it to be cleaned, I had to wait over an hour, until I asked where my car was. It was then brought to me, but it was not well cleaned. As far as the body work, it seems fine. I have only had the car for a few hours, so I will see whether everything is working properly over the next few days.
Brooke T.
Vehicle Make : Ford
Very helpful and accommodating. Easy to talk to and work with.
Justin D.
Vehicle Make : Audi
Very friendly and kept me in tune with the repair process
Cynthia P.
Vehicle Make : Ford
Thank you for the good work done on my car this is the second time I had my car fixed by fairfax collision I am very pleased with the work and time thank you
Justo R.
Vehicle Make : Nissan
Communication was key in the process. From the day I dropped the car through the day I picked up the car, it was very effective to know the status via email or voice mail. The staff was very responsive. Kudos to Dave and Jennifer on emails and my appreciation to the young receptionist and the inspector (I can't remember his name, but he has a long beard). Thanks.
Brittany M.
Vehicle Make : Toyota
Leveryone was so professional and it was a great experience. Mark was great and explained everything to me in detail so I could understand.
Scott W.
Vehicle Make : Toyota
Paint was not properly done. However, vehicle is being returned so FCC can make it right.
Maureen C.
Vehicle Make : Toyota
David was great about overseeing the process and made everything so much easier. He truly made certain that all went smoothly and explained everything.
I also appreciated the email updates from Heather... So much simpler than me trying to call in for a status check.
Thank you everyone,
Maureen C
Drucilla B.
Vehicle Make : Toyota
I appreciated the email updates and that staff were committed to quality repair.
Linda K.
Vehicle Make : Audi
The only issue I had was that I was told the job would be 3 days. Then when I called I was told it would be Monday that my car would be ready and someone would be calling me then. On Tuesday I called first thing in the morning to get a status update as to why there was such a delay on what really was very minimal damage to repair. The response was not really a clear answer. I also was no longer getting text/email updates on my vehicle. When I called later in the day to get an update I was on hold for 10 minutes and decided to hang up.
Alan L.
Vehicle Make : Honda
The only Improvement that could be made was to deliver a cleaner car. Especially, the Windows were not clleaned well.
Lauren B.
Vehicle Make : Toyota
Everyone was great, especially the gentleman who reviewed the damage of my car with me as well as reviewed the work I had done. I'm not sure of his name, he was tall with a beard, but he had great customer service. Also the repairs look beautiful and the new front desk staff member was very helpful.
Russell F.
Vehicle Make : Mercedes
Failed to deliver on time
Iryna B.
Vehicle Make : Toyota
Great service
Monroe N.
Vehicle Make : Toyota
I would not accept the car. The replaced bumper doesnt fit properly and isnt seamless like it was before the accident. I can clearly see the difference in the paint colors. Im completely dissatisfied at this point.
Robert B.
Vehicle Make : Suzuki
Excellent service from everyone involved, especially Mark!
Brian S.
Vehicle Make : Nissan
The staff and level of service received was top notch and hands down the best experience I've had. FCC reached out to me within 3 hours of my insurance company sending over my claim information and had me scheduled for an estimate later that day. The got me scheduled the following day and arranged my rental car pick up. They kept me informed of progress and delays and addressed all my questions and concerns. They also delivered my vehicle ahead of schedule and very clean! Premier service! Thanks FCC!
Maria W.
Vehicle Make : Mazda
Excellent. Absolutely excellent. From the customer service to the technical expertise, every aspect of Fairfax Collision Center is top notch. I would highly recommend them to anyone.
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