Fairfax Collision Center Llc

This company is absolutely amazing! I looked on Yelp for reviews and everyone had nothing but good things to say, and now I know why! Everyone was extremely polite and accommodating. My car was done in a timely manner and looked great. I will recommend FCC to anyone who needs auto repair. I really appreciate everything they did for me! Great work!

Great service, great communication, fast turn around. Overall, 10/10 experience.

Mark H went out of his way to make sure my car was taken care of in a timely manner. He responded immediately to every question and concern I had. He even called the insurance company on my behalf more than once. The car looked great and I can't say enough about how professional and friendly the service was. The communication on how the work was progressing via text and phone was much appreciated. It was the best costumer service I have received in a long time. From the time I walked in until the time I left, everyone greeted me with a friendly hello, held open the doors, and asked if they could help. I would definitely recommend this place to others.

I have used them before and we r very pleased.

Jack and your staff provided excellent customer service. Jack reviewed everything that was repaired on the car and answered any questions I had. Planning on coming back to get our hood fixed in 6 months. Thank you.

Very fast and great quality. I liked the text message updates.

Thank you to Ouirsman Toyota for referring us to your company. Convenient that a rep. is located at their store. The utmost respect and professionalism was exhibited by the Fairfax Collison Center Reps. Appreciated the repair updates and the finished product. Thank you so much and we will refer you to our friends and family if they need repairs.

I really appreciated the updates from your team! Thanks for getting it done so quickly. Great job.

A metal bar was left in the back seat of the RAV4 when I picked it up from Ourisman Toyota. However Debra Nealy took care of this problem already. No need to contact me about this.

Jacqueline and Mark were incredibly welcoming and helpful, even helping me out with my baby while I was on the phone with insurance. The work was pretty much on estimate, done ahead of the estimated time, and done beautifully. They emphasized that my satisfaction is paramount and that repairs are for life. They even remembered my name and details of my situation. As a mom running errands, it is IMMENSELY meaningful to be treated with kindness and helpfulness.

You fixed the door bumps, but now my car has two NEW problems were not present when I dropped off the car earlier in the week. The hood sensor does not work and the parking sensors do not work. These problems somehow occurred while the car was at your shop for repairs. Completely unsatisfied. What can you do to set things right?

You provided a very friendly and professional service!

I'm very thankful for the great job they did. They kept me updated with emails! Great overall work.

Very pleased w/ the work done on the car. The car looks brand new where the work was done. Hope I don't need to use your services again, but if I do, I won't hesitate to bring my van to Fairfax Collision Center. Thank you! J.Mifflin

repair was completed on time.

Sure...all members of the Fairfax Collision Center were extremely helpful in all steps in getting my Expedition fixed. I want to highlight Mark for his professionalism in facilitating the process and making sure I was informed and updated in a timely manner. Thanks for a job well done. Joe Harman

Getting updates on the service was nice to know how, especially with how the progress was going.

I'm sure this is merely an issue with the computer system recognizing my father's name for some reason, but my name is Michael, not Billy. More importantly, when I received my car I picked it up close to closing time so I wasn't able to go over it thoroughly, but when I got on the road I quickly realized my left blinker wasn't working - my entire left headlight and blinker system was replaced. Apparently it wasn't wired back correctly. Additionally, my radio was zeroed out and requires a code to be reactivated. I'm sure my radio issue relates to an Acura factory safety feature when power is disconnected, but getting that information is something I will likely have to get from the dealer, and it requires my radio serial number, which I can't get unless I take my radio out. This issue may be something your company could identify and alert the customer to ahead of picking up the car, so that the customer may begin that process prior to picking up the car and not have to drive down the road with no radio or clock until they can figure out how to get all the information necessary to get the code required from the dealer/manufacturer. Or possibly this could be something your company could assist with, as I'm sure it's a common issue with newer model cars undergoing service. Other than that, so far the body work appears to be good.

Some screw not properly fix it I bring Tomorrow showing

Great job and finished in a timely manner.