International Collision Center

Updates were very prompt and customer service was superb.

I want to thank all the emploees that work in International Collision Center. I am happy and grateful that Geico is so fast and helpful when you need them. My special thanks for the Geico adjuster “Andy” that he is such a polite gentleman that I was very at ease and comfortable with him. I wish all of of them a Happy New Year too. Sincerely’ Malihe Moayerian 12/30/2017

From my initial contact with the Geico, Enterprise and International Collision Center Team members to the picking up of my car, I was treated courteously and respectfully.

Always a great service

a job well done. excellent service delivered well ahead of schedule. great experience.

The hood was not centered when i came to pick it up. He took it back inside to fix it. When driving, i noticed a small noise coming from right front, I opened the hood then notice that a small hose was lose. And i had to use a little more than nomal force to close the hood. Then again i realised that the ac was not cooling. Apparently they forgot to refill refrigerant. Bringing it back today

Henry and others on the team were as nice as could be and they rushed to get my car back to me. However, the work was not completed to my satisfaction. I did not notice when I picked up the car due to how the car was parked and I could not get a good view, but the work was not completed properly and it never should have passed internal quality control. I need to now bring the car back to have the work corrected. The body work was mostly very good except for one tiny spot, but the fender and quarter panel are completely misaligned and it looks terrible. Certainly not "good as new" and certainly not to my satisfaction. I am sure it will be corrected when I return the car but it is very disappointing not to have it done right the first time. Thank you.

Nice customer service

My battery died, and the part that hold the windshield washer fluid that was apparently replaced was completely empty

Was told car would be done on Wed. No call on Wed, I called they said would check on car & call me, no call! I showed up & was told car wasn’t ready. Picked up car the next day.

Excellent service

Thank you! Just testing my car today as I was out of the country. So far everything looks good!

The people who worked there, were very nice. The issue I have is, I got my Explore back. The lock botton in the trunk was not working. As well as my head light were still very loose. The paint job was not 100%. A few scratches and folds in the paint. Was not that worried about the pain job. I did bring the explorer back to get the lights and button fixed. They did fix the button, but the lights were still very loose and not aligned. I ended up having to tighten up the head light myself, they are still not aligned properly. I was very upset they did not go over all the items they fixed in the first place. And then again when I brought the Explorer back.

We were told and expecting the scratches on the body will be fixed but you haven't done any thing. This will be the last time to bring any car to this location.

They return my vehicle on Wednesday December 6, 2017 at approximately 5:30 pm, on my way home about one mile away from the shop, my car start to shake very bad and the engine light came on so was the windshield washer fluid warning too, I was in a residential area, I pool over and open the hood; notice that there was no antifreeze on the radiator, radiator was empty, not one drop of engine oil and no windshield washer on the container, all the fluids on my car was empty. I had to call my wife pick me up and by at list one gallon of antifreeze and two quarter of engine oil so I can make it home. Next day brought my vehicle to your shop and explain them what happen the night before, they put the fluids but Mr. Henry "the Adjuster" told me to take my car to the dealer to reset the engine light off when it was their fault causing engine light, Nissan was charging me $200.00 Dollars to reset the engine light, so I took it back to your shop and ask for the manager I was then frustrate and very angry and they told me that they didn't touch the engine so I told Henry that the oil evaporate in fifteen days my car sitting in your shop or the only explanation is that it was sabotage and also had two rubber mats missing in the front, then another gentleman could be a manager took my car back to the shop and took car of the bad experience I was going thru. I steel got to bring my car back head lights are uneven when they replace them.

Overall satisfied; but there was a lag in updates. Thanks

Thank you to Henry and Javier including the manager. They were amazing answered all of my questions! Great customer service very pleased with everything

Job well done.

Excellent repair and cordial service. With gratitude, Jai S

Fast and awesome service!