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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 425 reviews 83%
4 star 28 reviews 5%
3 star 17 reviews 3%
2 star 13 reviews 3%
1 star 28 reviews 5%
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(All Vehicle Makes)
Steve M.
Vehicle Make : Volkswagen
1 out of 5
9/15/2016
The chrome trim on the window doesn't line up with the other chrome trim piece after it was installed.
Joseph T.
Vehicle Make : Hyundai
5 out of 5
9/15/2016
Always happy with your work, thank you so much.
Jacqueline H.
Vehicle Make : Honda
2 out of 5
9/14/2016
Daily text messages used to manage insurance forced me to make contact estimator just as often since I had schedules of others to consider for picking up my car. I don't want to be managed, but spoken with.
Nicholas F.
Vehicle Make : Volkswagen
5 out of 5
9/9/2016
superior quality work
Daphney H.
Vehicle Make : Land Rover
5 out of 5
9/3/2016
I was extremely satisfied with my repair experience!
Carolyn O.
Vehicle Make : Honda
1 out of 5
8/31/2016
The young girl working in the office is one of the rudest people I have come in contact with and she is the face of Koons Auto Body. Plus I have never done business where I was sent inside for the person to go over my car before they took my car and then when I picked up my car no one walked around my car with me to ensure that I was ok with everything. I will make sure to leave feedback on any website and/or Facebook page that you have. I am not a happy camper. Plus non of the paperwork was gone over with me. Burt again the young girl just handed me a little folder of papers and said nothing.
Dennis H.
Vehicle Make : Chrysler
5 out of 5
8/28/2016
Excellent work as usually and on time.
Brenda L.
Vehicle Make : Honda
5 out of 5
8/24/2016
Dear Koons Auto Body, We are very satisfied with the paint repair your shop preformed on our Honda CR-V! Thank you Larry for completing the job on time. Please tell the technician how pleased we are with his workmanship. -Brenda & Don Nemec
Haley P.
Vehicle Make : Hyundai
1 out of 5
8/22/2016
The customer service was horrible and I had to point out flaws to my repairs. I will not recommend this shop to anyone.
Williams M.
Vehicle Make : Nissan
5 out of 5
8/19/2016
They sent me updated every single day, I like that because they had a good communication with me all the time. Thanks Willy.
Rony G.
Vehicle Make : Nissan
1 out of 5
8/17/2016
It is the worst service
Tung M.
Vehicle Make : Honda
5 out of 5
8/13/2016
Repair was done extremely well and finished on time as was initially estimated. Car is as good as new as if there was never an accident.
Sheridan M.
Vehicle Make : Toyota
5 out of 5
8/12/2016
Perfect service. Thank You!
Fred N.
Vehicle Make : Volkswagen
5 out of 5
8/12/2016
Good quality service provided bu very courteous personell. Thank you very much.
June E.
Vehicle Make : Acura
5 out of 5
8/12/2016
Repair was completed within estimated timeframe. Car cleaned inside and out. Excellent repair work.
Marquita H.
Vehicle Make : Chevrolet
5 out of 5
8/11/2016
Thank you for the excellent job at repairing my vehicle. The exterior and interior were both in great condition.
William C.
Vehicle Make : Buick
5 out of 5
8/6/2016
Larry at the Auto Body Shop was very professional, kept us informed frequently on the progress. He found a problem with the windows not associated with the accident that was under warranty and had the Koons Service Dept. fix. The car was ready for pickup a day earlier than expected. Very pleased with the Koons overall service. The car looks brand new. Many thanks from a loyal Koons customer.
Scott D.
Vehicle Make : Honda
5 out of 5
8/6/2016
Thought the Joyce Joins staff did a great job on my car. I have a lit of trust in them.
Angela A.
Vehicle Make : Honda
5 out of 5
8/5/2016
Very professional and helpful. The car looks brand new! The text updates were fantastic until the repairs exceeded the first expected completion date. After that, I had to call for updates and the texts were only updated after I called. So, if I had to give you any constructive criticism it would be to look at making your text update system more fluid and dynamic to deal with repair extensions. Other than that, I'm very happy with the shop and if I ever need body work again I will return without hesitation.
Pamela M.
Vehicle Make : Buick
5 out of 5
8/5/2016
Larry was great. He was patient, considerate and kept me well informed. I think GM could have done a better job of getting parts to you, but do appreciate that they Joyce Koons dealership provided me with a car when my insurance rental ran out. Thank you for my car new again.

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