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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 512 reviews 74%
4 star 86 reviews 12%
3 star 18 reviews 3%
2 star 20 reviews 3%
1 star 54 reviews 8%
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(All Vehicle Makes)
Jon B.
Vehicle Make : Saab
5 out of 5
6/14/2018
Nice clean facility, very friendly people. I signed up to receive emails and got one at every stage in the process. When there were changes in the delivery date/time, I was quickly informed. Excellent communications and great service all round. I am very happy with the final product.
Jennifer D.
Vehicle Make : Honda
5 out of 5
6/12/2018
The staff was very friendly and helpful
Candice S.
Vehicle Make : Mercedes
2 out of 5
6/11/2018
He is aware already
Alysia J.
Vehicle Make : Acura
2 out of 5
6/8/2018
My service with Classic Collision left a lot to be desired in terms of efficiency with my repair. I felt that I had to put in too much effort to get updates on the status of my repair. The general manager was unresponsive to my voice mails when I couldn’t reach the repair rep assigned to my vehicle, and the shop was not timely in their responses to my insurance company when they had questions. Additionally, my car was driven 110 miles while in the care of Classic Collision, which can be attested to by photos of the starting mileage and the mileage of when I picked it up, and my sunglasses were stolen out of their case which was left in my car. I felt the shop suffered from less than effective time management when handling my repair. My service rep was very friendly and courteous, but unfortunately I’m not able to overlook the shortcomings in my service with Classic Collision. Using Classic Collision was a choice I made on my own, not a recommendation from my insurance company. I almost wish I would’ve went with a preferred shop from my insurance company.
David N.
Vehicle Make : Chevrolet
1 out of 5
6/8/2018
The replacement of some plastic moldings failed and required replacement 3 times now. Last time took over 2 months. Office staff was nice enough but I question the level of experience in the shop.
Steven O.
Vehicle Make : Mercedes
5 out of 5
6/2/2018
The staff is friendly and extremely professional and the work done on my car exceeded expectations - Thanks Classic Collision.
Shan F.
Vehicle Make : Mercedes
5 out of 5
6/2/2018
My experience with CC was the easiest body repair that I have ever experienced . Competent and efficient. The repair was done an entire business day earlier than expected and I was thrilled to have my vehicle back in time for the weekend. I Will recommend and use CC again. .
Tim B.
Vehicle Make : Toyota
5 out of 5
6/1/2018
Lee did a fantastic job of handling my repair, communications, customer service and all-around positive attitude. Fantastic customer service!
Myrna C.
Vehicle Make : Subaru
5 out of 5
6/1/2018
Courteous and quick service
Stephen P.
Vehicle Make : BMW
5 out of 5
6/1/2018
Classic is a very reliable business. They are excellent on communicating repair progress. Every time I have used them my car is returned looking showroom new.
Barbara K.
Vehicle Make : Lexus
5 out of 5
5/26/2018
Lee was absolutely wonderful throughout the whole process. Couldn’t have asked for better service
Justin B.
Vehicle Make : Chevrolet
5 out of 5
5/22/2018
I was very happy and please with the overall experience. I was kept up-to-date with the repairs, and the car was finished prior to deadline. keep up the good work
Charloski C.
Vehicle Make : Chevrolet
4 out of 5
5/21/2018
Good woek from what i can see
Ryan M.
Vehicle Make : Ford
5 out of 5
5/19/2018
Employees were friendly and helpful.
Gary S.
Vehicle Make : Honda
5 out of 5
5/18/2018
My second repair with you. Always curtious and professional. Very fast turn around and even helped with rental.
Robert H.
Vehicle Make : Tesla
5 out of 5
5/18/2018
Shane was a pleasure to work with. He was very attentive and knowledgeable. And no one can tell where the damage was.
Brad W.
Vehicle Make : Mercedes
5 out of 5
5/15/2018
Kept me informed although I was expecting completion 3 days earlier
Deborah S.
Vehicle Make : Mercedes
5 out of 5
5/14/2018
Good job
Barbara R.
Vehicle Make : Jaguar
5 out of 5
5/14/2018
Great
Luciana F.
Vehicle Make : Land Rover
4 out of 5
5/12/2018
I AM PLEASED TO SAY THAT FROM THE MOMENT I ARRIVED UNTIL I LEFT EVERYONE AT THE SANDY SPRINGS LOCATION WAS FABULOUS. MATT MADE SURE MY CAR REPAIRS, BODY WORK TO MY RANGE ROVER WERE SEAMLESSLY SPECTACULAR!

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