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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 388 reviews 80%
4 star 63 reviews 13%
3 star 9 reviews 2%
2 star 11 reviews 2%
1 star 11 reviews 2%
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(All Vehicle Makes)
Ray S.
Vehicle Make : Ford
5 out of 5
12/2/2017
Thank you so much, Rafael! You are professional and definite asset to the company! Ray S
Ray S.
Vehicle Make : Ford
5 out of 5
12/2/2017
The crew made me feel special and took time to explain all aspects of the job. Thank you!
Ray S.
Vehicle Make : Ford
5 out of 5
12/2/2017
Jessica, Rafael, Mark, Luis... Excellent staffers!
Maria R.
Vehicle Make : Toyota
5 out of 5
12/1/2017
Very good work I'm very happy
Sandra D.
Vehicle Make : Lexus
5 out of 5
12/1/2017
Everyone was so polite and clearly explained what to expect. I received text messages from you on updates regarding my repairs. I am really satisfied with the work you did. The car looked new. I would highly recommend your collision center to others. Again THANK YOU
Veronica G.
Vehicle Make : Dodge
5 out of 5
12/1/2017
I really liked the emails updating me about my car, courteous staff, and a job well done on my car. Thank you all very much for your services. God bless.
Melony W.
Vehicle Make : Nissan
5 out of 5
11/28/2017
Great Customer Service.
Daniel R.
Vehicle Make : Honda
5 out of 5
11/23/2017
Len was a great contact. He kept me updated on all repairs and all issues I had were taken care of on the spot. Thank you!
Keith A.
Vehicle Make : Ford
5 out of 5
11/23/2017
I was very happy with the job they did with my car ????
Kim W.
Vehicle Make : Kia
2 out of 5
11/21/2017
It was dark and I didn’t get to inspect my car properly. When I got it home in the lit up driveway I noticed a list of things that were not completed, missing or wrong. ****- the undercarriage of the car is not attached in the back and it is just hanging . 2- there are still black marks on the passengers side where the damage was done on the car. 3- the front mud shields/flaps were not replaced. 4– the overspray or sanding reminance was not blown out of the engine compartment and is comepletly covered. We Will check again in the daylight to see if there is anything else and inspect the actual paint job. Mistakes happen, we all make them but this is a list of things and gives concern that the rest of the work was just tossed together with minimum care. The customer service is great however and Jessica at the front desk and Rafael have been a real pleasure to work with. Will get back to you after we inspect in the daylight.
Jenni T.
Vehicle Make : Kia
5 out of 5
11/18/2017
Huge thank you to George from the San ber. Shop. I had such great customer service from everyone! You can tell that treating customers with respect in a timely manner is very important to You! Thanks again!
Scott &.
Vehicle Make : Subaru
3 out of 5
11/14/2017
I was surprised to find all of the graphics, ie clock, date, etc was all messed up. Also the front windows didn’t respond to going all the way up or down automatically when the drivers side button was pushed or pulled. I have not been able to get any of these problems restored. The paint restoration is perfection!
Amanjeet/nirmaljit C.
Vehicle Make : Honda
5 out of 5
11/11/2017
Very great customer service
Leticia S.
Vehicle Make : Kia
5 out of 5
11/8/2017
Great customer service & the outcome was amazing my car looks good as new!
Oscar V.
Vehicle Make : Honda
5 out of 5
11/7/2017
Excellent work
Ismael S.
Vehicle Make : Dodge
5 out of 5
11/4/2017
Really Job im satasfied with the work you did, thank you.
Jean W.
Vehicle Make : Mitsubishi
5 out of 5
11/3/2017
Very professional and timely service! Very knowledgeable people who strive for perfection! Many thanks for the outstanding service!
Brianna R.
Vehicle Make : Subaru
4 out of 5
11/3/2017
I took my brand new (3 weeks old) car to the San Bernardino 1st Certified Collision Center. The staff was very helpful and courteous. Gary reassured me that the damage to my bumper could be fixed even though I expressed my doubt that it could. The bumper came out flawless much to my surprise and the pearl white paint was matched perfectly. I would definitely take my car back to them and WILL recommend them to anyone who needs body and paint work. Thanks guys.
Jennifer B.
Vehicle Make : Mazda
5 out of 5
11/2/2017
I had a great experience Rafael helped make it easy n no stress of the whole process.
Norma Alicia.
Vehicle Make : Hyundai
5 out of 5
11/2/2017
Thank you to all the staff at 1st Certified for making this repair happen quickly and my car looks like new!

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