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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 929 reviews 77%
4 star 117 reviews 10%
3 star 21 reviews 2%
2 star 43 reviews 4%
1 star 99 reviews 8%
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(All Vehicle Makes)
Jerome F.
Vehicle Make : Lexus
5 out of 5
3/10/2016
I was very pleased with my recent experience with the your team at Tristate. Michael kept me informed at each step of the process. The repair was completed on time as promised. Thank you.
Jeffrey B.
Vehicle Make : Dodge
5 out of 5
3/9/2016
I couldn't be more pleased with how my representative kept in touch with me throughout the whole repair process. Tony did a great job.
Sanjay M.
Vehicle Make : Honda
5 out of 5
3/9/2016
Tony was a great help during this process. He was very thorough in explaining the process and the repair. He also kept me fully statused on the repair. The shop did a great job on the repair and I was very happy about no overspray and other issues that crop up from body work on a car.
Kyle G.
Vehicle Make : Nissan
5 out of 5
3/9/2016
Truck looks great, thanks for all the work done to get it back to as good as new!
Troy F.
Vehicle Make : Hyundai
5 out of 5
3/9/2016
Mike was very professional and took care of all my concerns.
Edouard S.
Vehicle Make : Toyota
2 out of 5
3/5/2016
I felt this was the worst experience I have ever had with a car repair company. Myself and my husband already wrote a detailed letter discussing our horrible experience and received no response only emails from car saying what a wonderful time it was having. We were promise our car returned in 3 days and received it back 2 weeks later. Never again.
M J.
Vehicle Make : Hyundai
5 out of 5
3/5/2016
I am very satisfied with my overall experience.. Tony kept me updated throughout the my entire repair process.
Daniel W.
Vehicle Make : Toyota
5 out of 5
3/5/2016
Professional, saw to my unique needs (disabled grandson), repaired car perfectly and ahead of projected time. Needless to say, Tony gets an 11 (out of 10)!
Carole B.
Vehicle Make : Subaru
4 out of 5
3/4/2016
no comment
Indrayani K.
Vehicle Make : Ford
1 out of 5
3/4/2016
The front bumper that was supposed to be replaced, did NOT get replaced. The estimate shows a charge for a new front bumper, however the front bumper did not get replaced. I had to point it out to the representative I was dealing with. They agreed it's their fault and have agreed to replace it now, which entails me to go back to the body shop and get the job done. This is very disappointing!!
Sevgin H.
Vehicle Make : Subaru
5 out of 5
3/4/2016
Tony was great and the car looks better than before the accident. I'll be back if/when another fender bender occurs.
Amanda M.
Vehicle Make : Hyundai
1 out of 5
3/3/2016
They missed a spot and my bumper was a different color. I will no longer go to tristate Collision again.
Katherine H.
Vehicle Make : Hyundai
5 out of 5
3/2/2016
Thank you very much for your excellent service! Kathy
Crystal O.
Vehicle Make : Honda
5 out of 5
3/1/2016
Thank you Tony and thank you Brian for your excellent customer service!!!
Jeremy R.
Vehicle Make : Chevrolet
5 out of 5
3/1/2016
Tony was great! The communication was excellent. Having the daily updates was a nice touch. Also, the car appeared to be cleaner than when I left it, so thank you so much. The bumper looks great!!
Ardy S.
Vehicle Make : Honda
5 out of 5
3/1/2016
The continual updates were very welcoming and helpful.
Marcus L.
Vehicle Make : Toyota
1 out of 5
2/28/2016
Lack of communication throughout the whole process. Repair delayed by 3 days after being told it was supposed to be ready.
Carole B.
Vehicle Make : Subaru
2 out of 5
2/28/2016
Repairs not completed. Damage was done to my car while in your possession.
Raul M.
Vehicle Make : Ford
5 out of 5
2/27/2016
Quick and very good job thanks
Kevin T.
Vehicle Make : Honda
5 out of 5
2/27/2016
Job well done and got it done faster than anticipated. Thank you!

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