Andrew W.
Vehicle Make : Acura
When I dropped off my car, I was supposed to get 3 different claims worked on. Somehow, only 2 claims were completed which means I may need to come back.
As well, the car rental agency, Enterprise, called me this morning to ask why I didn't return the car. I handed the keys to my Chilton rep and he said he would take care of it. It seems like the hand-off didn't happen correctly there.
Overall, the multiple hand-offs between various people has led to missed information. Would advise management to consider how to ensure the same person take a case from end-to-end.
Philip E.
Vehicle Make : Honda
I was disappointed that I could not leave my vehicle on Friday evening at 5pm for an appointment scheduled for Monday morning. This made it extremely difficult for me to get the car to Chilton and resulted in having to get it towed. On top of not being able to leave it with Chilton, your representative was rude and condescending when I asked why was it so difficult to leave my car. Will not return to your company.
Sudharkar T.
Vehicle Make : BMW
i turned the car in on Mon 9/12 with the work to be completed on 9/16.. you got "backed up".. which to me means you accepted cash paying customers and put them ahead of me sice I was a geico claim... then you did accept covering my rental from 9/17-21 which i appreciate but then you did not cover the protection on the rental car ... which I would not have ordered if i had known you were to have my BMW from 9/12-21!!... so I am completely dissatisfied and will relay this dissatisfaction to Geico.. also I plan to NEVER use your body shop.. word on the street is that you get "backed up" quite often... You should have fully covered my rental.. but you DID NOT!!!
Sudhakar Tumuluri
Floyd R.
Vehicle Make : Toyota
Your Geico rep, Avery is the best rep I have ever worked with. Glad you have him working with you.
Omar H.
Vehicle Make : Honda
Everyone, from the girl at the front to the claims adjuster was great. Great communication, great service and awesome experience. Thank you.
Priscilla U.
Vehicle Make : Toyota
Not completely yet. I did notice a part on the bumper that stuck out a little. Two ppl looked at it but it was late in the day so there was no one to fix the issue immediately. I was told it's a 10 minute fix and that I can come by anytime before 3pm, but I imagine waiting for someone to look at it again, then waiting for someone to be free to do the fix, plus the actual fix, will take much longer than "10 minutes".
Victor C.
Vehicle Make : Ford
I learned of the status of my car simply by stopping by and asking a few times. I work across the street, so I could do that easily. It would have been nice to update with non-standard responses so that I could of learned about my car's statuses without stopping by.
Rondal H.
Vehicle Make : Vehicle
Thanks for completing the rear bumper repair on my Tesla. This was my first experience with Chilton Autobody and I was impressed with everything start to finish. Thanks!
Marilyn B.
Vehicle Make : BMW
From start to finish, every person that I encountered that is an employee of Chilton was friendly, professional and extra helpful. A big "shout out" to Rob Zimmerman. He is a kind, very helpful man. You are blessed to have him as an employee.
Marilyn B
Souad L.
Vehicle Make : Dodge
Thanks. Everything was good.
I am satisfied.
Carolyn M.
Vehicle Make : BMW
From the day that I dropped my car off at Chilton Auto Body shop in San Carlos until I picked it up, I was very impressed with everyone involved, both personally & by phone. I was kept informed as to the progress of the work, and, when the car was ready, I let the office know that I was not able to pick it up on the day I had hoped to, & it was "no problem, just whenever you are ready." I can honestly say that I felt treated like one of the family & not just a service order no.!! I would love to know the "secret" used to remember people's names! That was most impressive!! Many thanks to all!
Shaoming D.
Vehicle Make : Toyota
Job well done!
Sateesh V.
Vehicle Make : Honda
I was informed that my car was ready for pickup after the repair. But to my surprise when I went to chiton body shop, I saw a dent on rear bumper which was supposed to be replaced with a new one due to a collision. Due to this I lost nearly 3 hours of my valuable time from my work.
Nancy B.
Vehicle Make : Vehicle
Excellent service car looks like new again!
Thoams C.
Vehicle Make : Toyota
Repairs were completed ahead of schedule and I was kept up to date on progress daily.
Pedro K.
Vehicle Make : Honda
so far look ok, will know more in a few days
Tuan L.
Vehicle Make : Acura
Very professional and speedy service. This is the second time we use Chilton Auto Body shop. We will recommend it to our friends and family
Neelesh T.
Vehicle Make : Vehicle
There were scratches on the car which were not there before the repair and yet it passed thru your QC.
Alexandra S.
Vehicle Make : Lexus
Thank you.
Gino C.
Vehicle Make : Chrysler
Great staff, made the process very easy.
My car came out better than expected.
Thank you all!
Social