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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 266 reviews 61%
4 star 52 reviews 12%
3 star 17 reviews 4%
2 star 45 reviews 10%
1 star 59 reviews 13%
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(All Vehicle Makes)
Jeffrey B.
Vehicle Make : Honda
5 out of 5
7/14/2015
Great job. Friendly people.
David B.
Vehicle Make : Vehicle
5 out of 5
6/15/2015
My Model S is completely restored like the accident never happened. Top notch work and professional and friendly Customer Service. Very happy. I hope to never need these services again but if I do I will return to Chilton with confidence. Thank you David Burnham
Gavin C.
Vehicle Make : Honda
5 out of 5
5/15/2015
I was so grateful for the frequent updates via emails and personal phone calls from Ken. I also appreciated very much that the work was finished earlier than promised. And it was great to get the fender fixed up, too! Finally, I also really liked that Chilton makes the interface with USAA so easy. All in all, I could not have asked for a better experience - thank you!
Tanya B.
Vehicle Make : Mini Cooper
4 out of 5
4/23/2015
I was told that it would take a week to fix my car. I called upon receiving emails from Chilton and each day was told that it would be done the next day. I finally talked with Roberta who helped communicate my personal need for my car since I was not able to rent a car through my insurance. I then received my car the next day. Thank you Roberta!!
Brian T.
Vehicle Make : BMW
5 out of 5
3/28/2015
Roberta was very professional and courteous. She guided me through the process and kept me informed each step of the way
Gabriela M.
Vehicle Make : Infiniti
5 out of 5
3/27/2015
Very professional, email updates are great and I liked the early hours to pick up my car
Sivakumaran D.
Vehicle Make : Nissan
5 out of 5
3/26/2015
The work was done perfectly and delivery was made before the estimated time. Job well done by the entire team.
Gascoyne.,peter &.
Vehicle Make : Toyota
5 out of 5
3/25/2015
The staff was competent and respectful and the repairs were done expertly.
Quenna C.
Vehicle Make : Toyota
4 out of 5
3/23/2015
Great looking repair and thanks so much for the CSR wash bonus, didn't expect that. I was just bummed that the sattelite and radio stations were lost, I take it u had to disconnect the battery.
Daniel S.
Vehicle Make : Dodge
5 out of 5
3/21/2015
Always great quality work
Bruce Q.
Vehicle Make : Mercedes
5 out of 5
3/21/2015
Excellent and timely repair.
Cecilia L.
Vehicle Make : Honda
4 out of 5
3/20/2015
Just a bit more communication. Otherwise good job.
Naveed A.
Vehicle Make : Vehicle
5 out of 5
3/18/2015
Great work very quick and responsive.
Hubert B.
Vehicle Make : Honda
5 out of 5
3/18/2015
I appreciate the extra work - clean windows, vacuuming, etc. My car looked brand new.
Nancy Q.
Vehicle Make : Honda
5 out of 5
3/8/2015
It was flawless! Thank You!!!
Kin C.
Vehicle Make : Lexus
1 out of 5
3/5/2015
Random information about my car completion drove me crazy. Lack of information about the progress of the repair also a problem.
Zoe M.
Vehicle Make : Toyota
1 out of 5
2/27/2015
Twice made statements about when the car would be ready and so I rearranged my schedule accordingly. Both turned out to be untrue, They don't accept American Express. Ridiculous. For this reason alone, I will never use them again.
Ann W.
Vehicle Make : Ford
5 out of 5
2/26/2015
Perfect customer service. You are our new auto body shop
Robert S.
Vehicle Make : Honda
3 out of 5
2/25/2015
IT SEEMED A TOOK A LONG TIME TO REPAIR A BUMJPER AND A SMALL DENT. BUT5 THE FINAL RESULT LOOKS EXCELLENT.
Brian C.
Vehicle Make : Vehicle
1 out of 5
2/20/2015
I was frustrated by poor communication and unnecessary extra visits. I'm used Chilton twice before and this was an anomaly.

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