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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 266 reviews 61%
4 star 52 reviews 12%
3 star 17 reviews 4%
2 star 45 reviews 10%
1 star 59 reviews 13%
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(All Vehicle Makes)
Larry S.
Vehicle Make : BMW
5 out of 5
4/5/2018
The staff was all excellent to work with and the repair work was very well done and quick. Thanks!
Kimberly R.
Vehicle Make : Chrysler
5 out of 5
4/3/2018
Chilton in San Carlos did a fantastic job fixing my "first time" blemish on my 13 year old PT Cruiser. If "god forbid" I have to use them again, I will 100%.
John Z.
Vehicle Make : Tesla
5 out of 5
3/31/2018
Totally satisfied, highly recommended
Jon D.
Vehicle Make : BMW
5 out of 5
3/30/2018
I have utilized Chilton in the past - which is why I keep coming back when the need arises. From the first call, through appraisal, rental car, updates and delivery - Chilton and the staff are 5 Star!
Susanna S.
Vehicle Make : Ford
5 out of 5
3/28/2018
Chilton's does good work! The car repair looks beautiful.
Tatola.atanasio Tatola,hinehinaitel.
Vehicle Make : BMW
5 out of 5
3/28/2018
Love it thanks a lot.
Brent H.
Vehicle Make : Tesla
2 out of 5
3/27/2018
There was very little communication or updates unless I initiated as to the 3+ month repair process. Tesla confirmed the parts were in Chilton's possession yet your team kept saying they didn't have the parts. The entire process was a mess.
Scott C.
Vehicle Make : Subaru
2 out of 5
3/27/2018
It's not really a relevant question. If there was a way to repair the car for less, so that insurance didn't treat it as a total loss, then that would have been great. But the estimate was about 2x the value of the car. I'm sure that you guys do great work, but this survey is pointless.
Venesia P.
Vehicle Make : Volkswagen
5 out of 5
3/24/2018
Thank you all! Especially when I dropped my car off. Thank you to that guy who helped me check in before the office opened. Thank you.. Cecil thank you for keeping me updated and having my car completed before the actual due date. Again thank you all!
Celia P.
Vehicle Make : Tesla
1 out of 5
3/24/2018
Looked carefully at repairs and found the following: ****) assembly was not good as there are gaps and misalignment 2) paint is not the same color
Shirley H.
Vehicle Make : Nissan
5 out of 5
3/18/2018
Every single person I dealt with was extremely professional, courteous and friendly - It was greatly appreciated!
Amer I.
Vehicle Make : Tesla
4 out of 5
3/17/2018
Very smooth experience repairing my Tesla. Status updates are sent out regularly. Calls were returned promptly. A big huge shout out to Katie for helping getting my baby back BEFORE the scheduled time. Front desk staff is cordial and professional. Thanks guys!
Philip B.
Vehicle Make : Porsche
5 out of 5
3/17/2018
a job well done customer
Travis T.
Vehicle Make : Tesla
1 out of 5
3/17/2018
My car was not completely repaired. Shortly after picking up my car, a message appeared on my HUD that says "Driver Assistance Features Unavailable. If Issue Persists, Contact Tesla Service." I now have to take my car back to have it fixed again.
Lucious R.
Vehicle Make : Chevrolet
5 out of 5
3/16/2018
Very good people
Michael R.
Vehicle Make : Tesla
5 out of 5
3/10/2018
Great job - and done sooner than I expected
Ben H.
Vehicle Make : Tesla
2 out of 5
3/2/2018
Would had been nice in the 60 days my Tesla was in the shop if any communication be initiated by anyone in the organization of status. There was ample downtime while waiting for parts to point out if I would like anything else repaired or worked on. For example, Though I am grateful that they were able to find someone to work on a “chrome delete” on where the major was done there was an area on the opposite side of the car that the vinyl was torn and could had been fixed as well. I would had paid out of pocket.
Kathleen F.
Vehicle Make : Tesla
1 out of 5
3/2/2018
All areas needing repair that were outlined in the appraisal were not completed. The area of the car frame that was slightly dimpled as a result of the collision, and outlined in black magic marker, was not repaired. It will be necessary for me to return the car to the shop in order to complete repairs. That is a major inconvenience for me.
Ejaz H.
Vehicle Make : Honda
1 out of 5
2/28/2018
Car seems to have a dent at the back of the trunk and what looks like glue or some other form of stain.
Hwee L.
Vehicle Make : Subaru
5 out of 5
2/25/2018
The overall experience was good and I was informed of the repair progress and status

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