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Body Shop Review Summary

5 star 162 reviews 78%
4 star 7 reviews 3%
3 star 15 reviews 7%
2 star 6 reviews 3%
1 star 17 reviews 8%
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(All Vehicle Makes)
Sue P.
Vehicle Make : Toyota
5 out of 5
12/21/2016
We liked the location, Kevin (Geico) was great, all the Chilton staff were friendly and helpful, they seemed very genuine and kind. We appreciate all the people we didn't see in the back doing the work and hope they're happy. Thank you Geico for the referral. We wish you all a blessed holiday and thank you for everything! Sincerely, Sue Ellen Perez-Shea and family ????
Christopher K.
Vehicle Make : Toyota
5 out of 5
12/16/2016
Everyone was really nice and took good care of me would definitely return in the future
Sarah W.
Vehicle Make : Honda
5 out of 5
12/15/2016
I liked the way I got regular updates on the progress of the repairs. Thanks
Monica A.
Vehicle Make : BMW
5 out of 5
12/10/2016
Work done well and in a timely manner. Staff was also very friendly.
Evelyn H.
Vehicle Make : Chevrolet
4 out of 5
12/6/2016
reliable dedicated, concern and updated
Leighann S.
Vehicle Make : Jeep
5 out of 5
12/3/2016
Great customer service
Alex A.
Vehicle Make : Subaru
5 out of 5
10/29/2016
I was informed throughout the whole repair process! It was also very expedient!
Andres A.
Vehicle Make : Mercedes
3 out of 5
10/19/2016
The car was promised on Friday, insured work and extra work were on two separate orders to be done. I called the day of pick up and confirmed all the work was complete. When I arrived only the insured work was done and no one knew the job was incomplete except me. When I brought it to their attention everyone just shrugged their shoulders and promised me me that it would ready on Monday. So I took a lyft back home. Monday the work was done as promised and it looked great. I am not detailing this to bash a mistake. I have used Chilton in San Jose for a Geico claim with success and trusted your service. There must be a shortcoming in the job supervision to let the car get through the whole process without anyone ever looking at the workorder and checking the work done. This seems very fundamental to any repair/ service business. I present this as constructive criticism I hope you can look at your process and make some changes. A
Aimee C.
Vehicle Make : Audi
5 out of 5
10/6/2016
Professional, prompt, great customer service!!!
Alika H.
Vehicle Make : Jeep
5 out of 5
10/5/2016
That was a fast and easy. Thank you!
Stephen F.
Vehicle Make : Nissan
5 out of 5
9/29/2016
Nice staff and they guarantee their work.
Ivan G.
Vehicle Make : Land Rover
1 out of 5
9/17/2016
It's taking way too long to get my car done. I tried picking up my car last week and it wasn't repaired correctly. I tried picking it up for a second time today and the bill was incorrectly calculated. Manager had left for the day and I was told to wait until Monday to get bill corrected. Not sure what kind of operation you are running but it needs to be fixed.
Dylan A.
Vehicle Make : Ford
5 out of 5
9/16/2016
The team couldn't have been more friendly, helpful, and professional
Bikram K.
Vehicle Make : Nissan
5 out of 5
9/16/2016
Good service good honest and good job
Jordan W.
Vehicle Make : Volkswagen
5 out of 5
8/27/2016
Smooth
Roy H.
Vehicle Make : Ford
5 out of 5
8/25/2016
I was kept apprised of the status of repairs to my fleet vehicle
Amanda G.
Vehicle Make : BMW
5 out of 5
8/25/2016
Thank you very much! Great experience and service!
Sarah M.
Vehicle Make : Subaru
5 out of 5
8/20/2016
The whole process was smooth and easy. Everyone was amazing, it's clearly a great team. The communication through texts and calls was great as well. Thank you for making my car pretty again! :)
Daniel J.
Vehicle Make : Volkswagen
3 out of 5
8/17/2016
Good communication . Interior dirty and dusty when I picked car up. Door may have issues still.
Paul D.
Vehicle Make : Subaru
5 out of 5
8/12/2016
Great work! I'll always take my vehicles to Chiltons for body damage repairs. Thanks Chiltons. You guys rock!!!

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