Dick Hannah Vancouver Collision Center

Had car for almost a month and it still wasn't fixed when I was told to pick it up.

The work was fine but when I picked up the car today, this is when the crap hit the fan. I would like to speak with the general manager of the dealership about this experience. This needs to be made right. My car has an errror message that was NOT displaying when I dropped it off and it was when i picked it up. They couldn't find my car for 30 mins, they wouldn't find a solution to the error message and your service dept was impossible to work with. I WANT TO SPEAK WITH SOMEONE WHO IS IN CHARGE ABOVE THE SUPERVISORS. This will be fixed and I won't gonaway until it is. I have direct complaints about specific individuals and I want this resolved.

I will assume that the work actually done by **** Hannah was done well. The car had a leak, and time will tell if that was solved. However, I am very unhappy with the work provided by Service Master. I have called Noah this morning to ask for some detail on what they did. He does not have this information at this point. Here are the specifics: - the car was not detailed ( I guess that was not promised, but for 500 bucks, you would think it would be clean) - the interior had a very strong smell of fruit or gum. Some heavy spray has been used to mask the mold smell. The smell is stronger than the original mold smell. - my wife had left the summer mats sitting on top of the rubber winter mats. It appeared these had not been moved. There was no sign of the carpets being vacuumed, cleaned, or even moved. (no shampoo or vacuum lines in the carpet, and there was still dust in the carpet, indicating no cleaning.) - the winter mats were still caked with mud - after touching the carpets to move the winter mats to the trunk, I realized my hands were coated in a thick and sticky residue. It appears they have just sprayed some heavy scent over the interior. Bottom line: after 500 that Nationwide paid, the interior is worse than when I took it in. I am not exaggerating when I say that I cannot tell what, if anything, Service Master did, other than spray a thick scent. Sorry to tell you this, but I think you and Noah should know about it. Regards Jay B

It took a long time to make the first appointment. Long enough I almost went somewhere else.

I'm missing a cover for my brake light inside my trunk

For the most part DH always has taking care of me and my family but this last time I feel less than happy my car was very dirty inside one one side of the car seemed waxed. Wheel replacement was missed but rep was more than welling to take care of the wheel we talked and it we'll be done on my next oil change. But I was hoping it was going to be perfect is all it why we deal with DH and not someone else. I understand we all make mistake and we'll not hold DH against this one we'll still come back like we have for over 15 years

This is Babs Cushman. Car is great, thank you, but don't appreciate everything being addressed to my husband, Michael. He has nothing to do with my car, please take his name off of all.

Good work except one piece of trim on the inside door handle was broken and now will not stay in place.

I was dissatisfied with the level of communication provided by the Collision Representative.

It took nearly 2 months to complete my minor repairs. I also had to play phone tag to try and get my appointment scheduled.

Excellent texts to keep me informed. Work done in a timely manner and done well. Completely satisfied. Thank you.

My car was ready earlier than the time they had estimated which was great. Everyone was very pleasant and professional. I'm glad that I choose **** Hannah's Collision for my repairs.

Fast and work was excellent!

Matthew was very professional & courteous. He kept me informed throughout the entire process. I would highly recommend DH collision center to my family & friends.

Great job with update status of the repair

Tim my advisor was excellent! He kept me advised of what was happening with my vehicle. The shop staff was very friendly and kind to an old man like me. They told me when the vehicle would be done and even beat that date and were done early. My vehicle looks like new again! Thank you very much. And thank you Tim for being so professional and friendly!

Great employees. Tim was very nice.

They were very efficient & professional. I really enjoyed the text notification to keep me updated on the status daily. Highly recommend them for any auto body service. Thanks

Everything was awesome thanks!

My truck looks like new.