Gerard D.
Vehicle Make : Chevrolet
Fit and finish of the work is sub-standard. Completion schedule was missed - 3 times.
Darren G.
Vehicle Make : Nissan
The car took nearly four weeks to complete the repair, on the Tuesday 20th Sept. when I was supposed to pick the car up, I was told that it had just gone in for paint. I was told it would ready on the Friday 23rd at 11.50 am, then I got an email to say it would be ready at 4.51pm when I called your garage the receptionist told me that it had just gone into paint which she had told me previously that it had gone into paint the previous Tuesday. When I question her about she said your paint shop caught fire, wow! Finally after the repaire was complete, the paint you sprayed the doors did not match the rest of the vehicle! I'm not happy with the service and your solution is to spray the undamaged part of my car to match your paint work that you got wrong on the doors. I'm going to get advice on this situation going forward!
Michael C.
Vehicle Make : Mini Cooper
Everyone who helped me was super nice ,
Helpful and friendly. The job took longer than
Originally quoted but I was always kept up
To date. Ariel ( I hope that was her name) ,
Was really accommodating and even arranged
To pick me up when my car was done. Very
Much appreciated. Good job thanks.
Jennifer B.
Vehicle Make : Jeep
The job took twice as long as estimated, there was billing issues with the insurance, and the job was unfinished when we picked up the car. We will have to go back for more repairs.
Lola L.
Vehicle Make : Toyota
My car was delivered almost 3 weeks later than what was provided when I dropped off the car. Every time I called, I was placed on hold for over 10 minutes. Several times, I just had to hand up. The service level is unacceptable.
Wei W.
Vehicle Make : Nissan
Excellent service. Thanks
**** C.
Vehicle Make : Kia
I appreciated your set up
When dropping off the car
And pick up the car All
Very expedient.
Stephanie C.
Vehicle Make : Kia
Allan is the best
John M.
Vehicle Make : Nissan
I'm sorry but the work was very good but in my cup holder there was some quarters that I was saving to give to my grandchild for her saving account about 9 dollars worth and it went missing only had **** quarter and some pennies, nickels, and dimes left when I picked up the truck sorry to have to say that but maybe I should have removed them but i didn't !
Dawn E.
Vehicle Make : Audi
I really love going to the Pasadena shop. I have gone twice because of accidents and my insurance recommended them. Last week I noticed a washer cap missing and decided to stop by to see if they could replace it, it was unsightly and I wanted it fixed. They looked at it and gave me a quote right there o. The spot. They ordered the part painted it and I was ci.pm eye again the next week. I am super happy with my service! Thanks fix it auto!
Cammie R.
Vehicle Make : BMW
Fix Auto fixed my car in ONE day and returned it in beautiful condition! Vatche and his team did a great job and provided excellent customer service! A special shout out to Ariel who made the process run smoothly! Thanks Fix Auto!
Martha U.
Vehicle Make : BMW
Excellent customer service everyone was very friendly A+++ !! Thanks Fix Auto Pasadena your the Best!!
Harmik A.
Vehicle Make : Honda
Polite, efficient, fast service. Easy to do business with you guys.
Good job
Ernest R.
Vehicle Make : Jaguar
I was kept advised at every step. Great job on my car.
Ariel C.
Vehicle Make : Honda
Communications are poor, when they said they will call back in an hour if the car is ready. No return call were made. The car was not ready the date of pickup date. AC was not working, blinker light signal passenger front side not working the day I pick it up had to return it the next day. I feel repairs should be tested make sure all is working. However the manager made sure everything was fix and very helpfull. I know things dont go as plan, but if they communicated better i would have been satisfied.
Dionisio V.
Vehicle Make : Subaru
Overall, the service and attention to me personally was great. My car was ready as promised (actually it was ready earlier than estimated). Your front desk representative Arial, was professional, thorough, and very pleasant.
Berj I.
Vehicle Make : Honda
Very fast and friendly people i loved it that they had enterprize in the bodyshop very conveniant iam happy
Alison S.
Vehicle Make : Mini Cooper
I appreciate the way Vatche dissected my car so that I could see the damage with my own eyes. The damage reported in fact matched up. I know that Fix had to wait for certain parts to come in, but once they got the proper hardware, the repair was fairly quick.
Andre M.
Vehicle Make : Honda
I was more then satisfied with the repair work but more importantly I was satisfied with the team. They were more than helpful
Craig F.
Vehicle Make : Dodge
Impressed with the quality of the workmanship.
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