Ozzie's Body Shop

Everything happened as promised, communication was very good, and the car looks like new. Thanks, and I will recommend Ozzie's!

From the moment I walked into the front door I was greeted with a smile and Frankie was awesome. She walked me through what needed to be done and when the car was finished, she walked my husband through everything. She was so great to work with!!!

I called to see when my car would be done. The receptionist said it would be the next day. Then an hour later I get a text that says its done. Just a little frustrating as it could have saved me money on my rental car.

You guys lived up to the reputation you have EARNED in northern Colorado. Thanks for a great experience.

Area looks good. Happy they were able to re-do the repair

Thank you for excellent care with our vehicle. We did have one snafu, but I truly appreciate how it was handled. Overall, great experience. We will totally recommend and give you a good online review. Thank you!

I think they did a really nice job on the repair and they went over the top to keep me up to date on the status of the repair. The only problem I have is that before the accident my Jeep did not have a shimmy but after the accident there is a shimmy. They tried to fix that problem and did discuss that with me. The problem I have is that there is still a shimmy and now I don't know what to do about that.

Fast turn around and the work done was excellent..Thanks!

Everything well done. I really liked the email updates.

Great experience.

Extremely well done and all were very professional

They do an excellent job and their customer service is above and beyond. I don't use any other body shop.

Just picked up my truck today. Looks like you all did a great job. Thanks for keeping in touch with me and letting me know ahead of time of any delays. I will recommend you all in the future.

First of all, your receptionist is a doll. She has an uncanny ability to diffuse problems and puts customers at ease. However, the rest of my experience was not so great. When I arrived early Monday morning to drop off my car, the rental reservation had not been secured even though I called several days prior to confirm it. Cleaning out my car in the dark to be there at 7am with an infant for nothing did not make me happy. I also had to cancel an appointment to pick up/drop off later in the day. It seems that there is no communication between Enterprise and Ozzies although you share an office. This makes Ozzies look bad. There is also a turse woman with an attitude (manly acting, short curly **** hair) who hears all & negates everything that the receptionist says. She has no customer service skills and should be kept far away from the front desk! My first encounter was when I came to pick up my car. I was handed a bill from this woman with an attitude even though a 3rd party insurance company said they sent a check shortly after estimate was quoted. My car was held hostage for 4 additional days. I even had a service appointment scheduled for Monday which I had to cancel. Finally I received a call from Enterprise that I needed to bring rental back & my car was ready. They were threatening to charge for another day & gave my husband attitude. When I arrived I was told that I still couldn't have my car because it wasn't paid for. At this point I was livid. The woman with a bad attitude finally looked through a stack of papers on 'the boss's desk' and found the 'missing' check from the insurance company. I realize that mistakes happen but there is a general lack of communication & disorganization permeating this establishment. All of which I could overlook without the attitudes. Peoples' time is important. We take off work, wake up early, schedule appointments and family events to be there on time. When that is compromised, a little empathy goes a long way. I'm very disappointed in the service. But as far as I can tell, the work looks good.

Good progress updates and everything on the car looks great!

Easy no problems

Great job!

Love the car

I was a little disappointed that the original estimate was for three days but it took nine days, but the communication was good into what the issues were.

Ozzies is the best... Second to none.