Hendrick Luxury Collision Center Charleston

I was served promptly by Mr. Bryan Batten when bringing my vehicle for an insurance estimate. Within a short time, USAA had approved the work and repairs were scheduled for a few days afterward. They were accomplished over the scheduled period, during which I was frequently apprised by text messages concerning the progress of work. As usual, excellent work by the Hendrick team. John Brumgardt

GreAt service always especially Jade

Job well done

Excellent service. Finished product is good as new. The updates along the way were really great.

Very efficient and professional.

Jade was amazing during the inspection. When we left the car we left a request with the auto shop to leave a certain part off the car, which they did! We were very impressed through the whole week with constant text messages telling us what step they were on. Overall we are over the moon with the service we got at Rick Hendrick Collision! Thank you!!

I was lied to about the status of my car and the fees the entire time. Always an excuse for why it was taking longer than expected and they always promised to call me the next day to update me, but never did. I had to track them down to find out what the deal was and how much longer. They then told me they broke a headlight while fixing my car so it would be another week, and this charge even shows up on my final detailed bill, and while emailing my estimator my complaints with him about the whole process he never apologized and said he didn't know where I was getting the information that he broke my headlight. It was in the bill and he told me. He also said he shared my email with his supervisor and they'd call me back. Three months later I still haven't heard a word. Also, my motor mount is broken and had been making a noise ever since it was fixed by Rick Hendricks. Not wanting to go back due to the horrible customer service, I waited and now it is almost ruined. They claimed that wasn't from the repair or my accident so therefore my insurance won't cover it. However, my car never made that noise before. It also took about a week to track down the status of my car and I never got a response until I went in there in person and demanded to talk to someone. I finally just picked up my car after hours with my spare key and they said they'd put the key they have in it. They never did and now I have to go back. Again. Oh and now my AC is broken, but worked perfectly before dropping it off for them to look at the motor mount. I am beyond disappointed in the service received.

Sloppy work.

Pax was a great representative and should get a raise????

The bumper that was fixed and quarter panel was poorly sprayed and there is a run and some foreign material stuck into the paint.

THE CAR WAS SO CLEAN ON THE INSIDE THAT I ALMOST DIDN'T REALIZE THAT IT WAS MY CAR. MY CO-C-WORKER WHO PICKED UP THE CAR FOR ME WAS TOTALLY IMPRESSED AS TO THE WAY IT LOOKED, ALSO. THANKS, BRIAN.

Great job done on my vehicle, it looks brand new! I will definitely recommend you to others

I have already been asked to complete a survey. I initially contacted Rick Hendrick through Geico about a hit and run accident I had. I decided not to file my repair through insurance. I notified the clerk when I scheduled my repair that I would not be filing this under insurance. When I picked up my car, the clerk asked if I wanted to pay my $500 deductible. I told her that I was sent an estimate of $250. She said that there was more damage than they originally thought so they just repaired the additional problems. No one asked me if I wanted these repairs. After I spoke with a manager, she asked me to re open my claim and then I could just pay $250. I told her no that I didn't want to reopen my claim. I don't want to file this through insurance. She then told me I would need to speak with another manager. This gentleman just tried to talk me into filing it under my insurance. Ultimately I left paying what I was quoted but everything was so shady. I would definitely never return to this repair shop. I keep thinking they were just pulling parts off my car that didn't even need repairs and then thinking they were billing my insurance company.

Just a little disappointed with no one noticing that the right indicator was not in place properly and that I had to point it out. After which the car was taken to the back to have it corrected. However no one took the time to make sure that the indicator is working. So now I have to drive back out there to have it fixed. Not happy about that.

I love the text updates along the way

Thank you for detailing/cleaning the van. Liked the text message updates--keeps us from calling and asking for status of repairs.

David Clark is the man!

Your staff did an excellent job. This is the first time I ever took my car to a body shop and got the work done right the first time.

I happy with my car. The work you done.my car look good. Thank yon.j.lee..?

My son drove it home and said there was a rubbing noise when you turn the wheel hard and I don't remember if it's to the right or left. He said it's coming from inside the right wheel well. I'd like to get it back in to get it checked next week.