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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 227 reviews 83%
4 star 29 reviews 11%
3 star 7 reviews 3%
2 star 6 reviews 2%
1 star 5 reviews 2%
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(All Vehicle Makes)
Richard D.
Vehicle Make : BMW
5 out of 5
10/28/2016
Very friendly & kept me informed the whole way.
Jeffrey B.
Vehicle Make : Ford
5 out of 5
10/28/2016
Everyone was so nice. I loved the up to date texts of the progress. Art was great
Donald W.
Vehicle Make : GMC
3 out of 5
10/28/2016
Fast and appears to be fine work.
Beth G.
Vehicle Make : Lexus
5 out of 5
10/26/2016
It was difficult getting my car in as you were so busy. But once it was in it had a quick turnaround which I was hapy about.
Karen B.
Vehicle Make : Subaru
4 out of 5
10/25/2016
Work was done efficiently and contacts were very proffessional.
William W.
Vehicle Make : Honda
1 out of 5
10/21/2016
From the initial call my vehicle was ready for pick up and the almost 3 weeks of subsequent inspection of flawed finished work and return back to Herb's shop for rework, we finally got our car back. I believe that herb's Step 6 -Herb's Final Inspection wasn't taking place with this repair. I was impressed by the care and urgency the agent staff took to fix the repair issues.
Jack I.
Vehicle Make : Toyota
5 out of 5
10/11/2016
I really liked the professionalism of the adjuster. I've been there for repairs before, and I will be back for future repairs. The job was also well done.
Sophia M.
Vehicle Make : Scion
5 out of 5
10/5/2016
Thanks for fixing my car!!
Sharon H.
Vehicle Make : Toyota
5 out of 5
9/10/2016
Thank you so much for getting me in so fast even though you were busy. I'm a loyal customer and you took great care of me. Thank you to the lady at the front desk, the manager and Art. Very professional and fantastic customer service. Great job on my car as usual, looks like I didn't have an accident. Very grateful to you all! Thank you! Sharon H
Scott S.
Vehicle Make : Chevrolet
5 out of 5
8/22/2016
Excellent service and excellent work. Great experience with all employees particularly with John McLeod.
Joanne T.
Vehicle Make : Lexus
5 out of 5
8/14/2016
Excellent!! No kidding!!!
Lyn T.
Vehicle Make : Mercedes
5 out of 5
7/30/2016
beautiful job! Thank you so much!
David W.
Vehicle Make : Ford
4 out of 5
7/29/2016
It took a little longer than I originally thought it would. But the initial estimate from the insurance company had errors and additional work was required. Being updated helped me to understand better. Marty was great at answering all my questions and explaining what all was required. The result was a vehicle coming out that looked substantially better than it did even before the hail damage. It is the wife's truck and she is 100% happy with it. Enough said.
Glenn L.
Vehicle Make : Honda
1 out of 5
7/14/2016
I've spoken to Herb's about the issues we had which were delayed work, lack of communication, and having us come to pick uo the car and all work was not complete so had to return several days later.
Ronnie G.
Vehicle Make : Volvo
5 out of 5
7/9/2016
Expert service, professional and do what they say they will do. Follow thru is great and end result is PERFECT!! Love Herb's!
Jayshree P.
Vehicle Make : Honda
5 out of 5
6/29/2016
Martin **** is very professional and explained everything. Matter of fact the other persons who step up to help are all courteous. Assuming the workmanship should be as good. This is my first time but definitely will be back and recommend to others. Prakash Patel
Yizhaq And.
Vehicle Make : Ford
5 out of 5
6/29/2016
It was completed faster than expected and the herbs paint and body team even fixed more than what was caused by the accident
Igor S.
Vehicle Make : Nissan
5 out of 5
6/23/2016
Marty is very professional account manager. Job eell done. Thank you
Jerry A.
Vehicle Make : Honda
4 out of 5
6/5/2016
In the end, everything turned out fine. There were a couple of times that we told things were not part of the collision when they were.
John D.
Vehicle Make : Honda
5 out of 5
5/27/2016
Good Job, Done **** Day Earlier Than Promised. Thanks!

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