Service King Bandera

I was kept updated the entire time! I definitely would choose to go here for any future problems I may have. Excellent customer service!

I appreciate the text message updates and Angela was great with calling me with updates again. I would recommend Service King to anyone. Thank you for your service. PS. Wish I didn't have to pay that deductible though. IJS-ing!

Great job! Will be recommending your services.

Thanks for completing the job done well and on time.

My father went to be with the Lord on 2/14/16. The Service King staff provided excellent service, kept me inform of status and kept their promise to have my car ready on 2/19. With this loss I didnt have to worry about my car repairs...your staff took care of everything. From the bottom of my heart....thank you!

Everything was handled promptly and any delays were communicated efficiently. Never had to call wondering what was going on. They did a great job with customer service.

Service King made it absolutely easy for me. The process was fast and the work was amazing. Jerry was so nice and he went above and beyond. I had my two children with me and he accommodated to me. He even helped me switch my car seats to and from vehicles. I was a great experience.

When I arrived the part that was supposed to be repaired had a scratch. I had to wait an additional hour for it to be repaired. After it was repaired, I could not turn on the car. It had a dead battery. The car also had a blown bulb in the back, which they were supposed to have checked before delivery. In summary, I had to wait almost 3 hours because my car was not properly inspected before delivery.

from a scale from **** to 10 it was the 20 best for both I've ever had

Jake and Daniel did a wonderful job with their customer service and ensuring that I was notified through every step of the process. It was truly helpful to have such experienced and knowledgeable people to help me out. The car is in even better condition now.

Edward was great in providing excellen follow thru from beginning to the time I picked up my vehicle. He was always professional, friendly, and made sure to inform me of the progress on my vehicle. I want to thank Edward for a great experience at Service King.

Friendly staff and work was completed much earlier than expected. Kudos to such a great team

The entire Service King staff at Bandera was great

Excellent customer service

Super nice and excellent customer service I'm in love with service King

Dirty foot prints were left on my trunk mat, green marker used to mark damaged areas were not cleaned off, wax and water marks left on the bumper. The repair and paint job were great, the service rep Jerry did an excellent job keeping me updated.

Edward and Tony were fantastic.. the kept me informed on the status of my vehicle every step of the way.. excellent customer service..and fast turn around on fixing my car!! Thanks Service King!!

Conrad and Tony went out of their was to help me. They were very accommodation of my service dog and took care to move us to a quiet area when it got too loud in the yard. The car was repaired quickly and looks good as new!

I am 100% satisfied with your service and personnel. My Camry looks beautiful. I love it. Thank you again for an excellent job. Keep up the good job.

I had no issue with the process of how my claim was handled by edward and tony. My disatisfaction stems from the outcome of repairs. The initial quality inspection was unsatisfactory in that I was able to quickly notice areas that were poor in quality. First the upper portion of the front bumper was not aligned with the hood; the right front light was not aligned properly resulting in a wider gap between light and grill compared to leftside light; the underneath engine cover was not installed properly;the make ready was poor in that scuffs were still noticeable on front bumper, overspray or white compound residue was atill in section between hood and front windshield, the enterior drivers side door covered with hand prints and was not wiped down nor the dash which accumulated dust from being in your shop for almost 4weeks. After being told a second time my car was ready, the following items were still unresolved until i arrived such as the scuffs on front bumper, white compound residue still visible at wiper housing area and lastly today I noticed engine cover underneath car is still not properly installed(possibly wrong cover installed) after being told it was addressed; noticed a missing screw to molding that runs underneath door at the rear wheel area and missing clearcoat cover to upper portion of front bumper. I also found some bubbles or particles in the paint job to front bumper. These may be considered minor issues, but in my eyes it constitutes poor quality of work to allow it to pass as quality work for a preferred body shop of GIECO. Thank you for your time.