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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 437 reviews 76%
4 star 83 reviews 14%
3 star 16 reviews 3%
2 star 12 reviews 2%
1 star 26 reviews 5%
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(All Vehicle Makes)
Joshua G.
Vehicle Make : Chevrolet
4 out of 5
6/17/2016
Service king has excellent service
Bryan W.
Vehicle Make : Honda
5 out of 5
6/16/2016
Great customer service and on-going communication!
Cynthia J.
Vehicle Make : BMW
5 out of 5
6/11/2016
Desiree did a great job explaining the repair estimates and the communication alerts via text were awesome. Overall service team was great!
Traci M.
Vehicle Make : Ford
3 out of 5
6/10/2016
I'm having problems filling out this form.
Samantha H.
Vehicle Make : GMC
2 out of 5
6/10/2016
The texting process is very cool and you should absolutely do it, however it was executed badly in my case. I didn't receive any communication for weeks and then out of the blue I got pounded with a bunch of texts from different numbers that were criptic at best and somewhat contradictory to each other. Then only after I texted back asking "what does this mean" I am told that my car is ready.
Tyita W.
Vehicle Make : Nissan
5 out of 5
6/9/2016
The text updates were much appreciated. The ease of dropoff and pick up made for a pleasant experience. Will recommend to friends in need of service.
Elizabeth T.
Vehicle Make : Chevrolet
5 out of 5
6/9/2016
As a coroeration I rate USAA a 12 You guys I rate 10 because I only have a brief relationship.
Kathy P.
Vehicle Make : Honda
1 out of 5
6/8/2016
We were told we can not wash the car but you left it dirty on the front.
Jacob S.
Vehicle Make : Chevrolet
1 out of 5
6/4/2016
I would've appreciated the text updates more if, when it said it would be done May 31, I would get a notice by that day if it was not going to be done. I had to call a few days later.
Ira M.
Vehicle Make : Toyota
5 out of 5
6/4/2016
Chris **** was excellent from start to finish. Keep him happy.
Michael F.
Vehicle Make : Dodge
5 out of 5
6/4/2016
Great job and customer service
Carla J.
Vehicle Make : Nissan
5 out of 5
5/28/2016
Good job, satisfied
Valerie W.
Vehicle Make : Nissan
5 out of 5
5/28/2016
Excellent job. Personable staff. Loved getting regular updates.
Lesley T.
Vehicle Make : Honda
5 out of 5
5/27/2016
Desiree was awesome. Thanks for your hard work!
Danny D.
Vehicle Make : Lexus
5 out of 5
5/26/2016
I was kept informed throughout the repair process. Everything was handle very professional.
Carmen O.
Vehicle Make : Mini Cooper
5 out of 5
5/24/2016
WONDERFUL
Timothy M.
Vehicle Make : Ford
5 out of 5
5/24/2016
The fact that USAA recommended you meant everything to me!
Rosa M.
Vehicle Make : GMC
5 out of 5
5/21/2016
Everything was great. Desiree was great with updating me with the status on my vehicle.. I couldn't be more happy with everything. Thanks again for all the work. Also, I wasn't expecting a wash to be done and it was done.
Maria M.
Vehicle Make : Ford
5 out of 5
5/20/2016
I was very pleased with the work and the constant text message updates keep up the good work and we will continue to go there for all our repairs .
Casey R.
Vehicle Make : Acura
5 out of 5
5/15/2016
Desiree did a great job handling our service!

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