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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 918 reviews 75%
4 star 200 reviews 16%
3 star 17 reviews 1%
2 star 26 reviews 2%
1 star 70 reviews 6%
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(All Vehicle Makes)
Jim B.
Vehicle Make : Kia
5 out of 5
12/16/2017
Very satisfied! Scott was excellent to work with!
**** H.
Vehicle Make : Honda
5 out of 5
12/16/2017
I was extremely pleased with the courtesy, attention and total professionalism of Scott, my service agent. I will ALWAYS use Service King for my collision repair needs.
Ronald F.
Vehicle Make : Nissan
4 out of 5
12/16/2017
Beyond Awesome Service!!
Robert T.
Vehicle Make : Ford
4 out of 5
12/15/2017
Service advisor Scott was great. He looked over my vehicle and made sure that I was aware of the process and how the repair would be handled. He followed up with me on the status and had the paperwork ready when I arrived to pick my vehicle up. Thanks Service King!
Kelly F.
Vehicle Make : Honda
5 out of 5
12/15/2017
Excellent service and fantastic repair quality! Thank you
Richard J.
Vehicle Make : Nissan
5 out of 5
12/14/2017
Your team attentive and very professional.
Wes G.
Vehicle Make : Ford
4 out of 5
12/12/2017
No issues wirh repair as of 12 hours past vehicle pickup
Cynthia A.
Vehicle Make : Lexus
5 out of 5
12/11/2017
Liked the constant updates on my vehicle repairs. The service representative, Patrick was excellent.
Chris T.
Vehicle Make : Mazda
5 out of 5
12/10/2017
Everyone was very welcoming and extremely efficient. This was a great experience.
Len B.
Vehicle Make : Cadillac
2 out of 5
12/5/2017
We were expecting daily updates on the progress of our repair. We received a few e-mails regarding status, but no pictures. We never received an alert to inform us of completion of the vehicle. We ended up calling and asking. We were also told on day of pick up that the vehicle was being cleaned, but learned that the paint repair was not completed and we would get a call when it was finished. Never received that call. We did pick up the car and the repairs seemed to be made to our satisfaction.
Preji K.
Vehicle Make : Lexus
5 out of 5
12/5/2017
Kari did a great job keeping us informed.
Craig P.
Vehicle Make : Hyundai
5 out of 5
12/4/2017
Great service and repairs were finihed 4 days early.
Joni C.
Vehicle Make : Mercedes
1 out of 5
12/2/2017
Have someone call me
Gelia G.
Vehicle Make : Mercedes
5 out of 5
11/29/2017
Great work, very efficient
Jody B.
Vehicle Make : Honda
5 out of 5
11/28/2017
Patrick was very professional, communicated well, and made the entire experience a smooth one. Well done!
Eugene S.
Vehicle Make : Lexus
5 out of 5
11/25/2017
Orlan was great at keeping me updated on my collision repair. It was relatively painless and convenient experience because of Service King. Thank you all very much!
Jonathan H.
Vehicle Make : Mazda
2 out of 5
11/25/2017
There was a delay in communication between the insurance company and service king. Service king did not inform me of this delay which I found out about by calling them asking how my car is coming along. They told me the insurance company has not responded for 3 Days. When I dropped my car off I told Orlan to call me if he doesn’t hear from the insurance company after one day. He did not call me. I called the insurance company and fixed everything. I shouldn’t have to do this as a customer. I got my car back just short of 3 weeks later. The communication to me from service king was always misleading making me think the car would be ready soon but I would have to wait more days. Meanwhile I received text messages about my cars status that were inaccurate. These were telling me the car is 59% done when in fact they weren’t working on the car at all! They were still waiting for the insurance company! Anyway the work that was done was AMAZING! I am very happy with the overall result and the wax job they did. Communication was awful and needs improvement but the hail repair was done flawlessly!
Jessica A.
Vehicle Make : Chrysler
5 out of 5
11/25/2017
Everyone was super helpful and very nice. Establishment was very clean. I will be recommending Service King to family and friends.
John G.
Vehicle Make : Lexus
5 out of 5
11/24/2017
Orlon provided excellent service and advice.
Kenneth T.
Vehicle Make : Cadillac
5 out of 5
11/18/2017
Excellent and professional team at Lewisville the Lewisville location. Patrick was great and friendly. My vehicle was ready before the scheduled time and looks amazing.

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