Kim O.
Vehicle Make : BMW
Awesome job! Will definitely recommend to others
Brandon W.
Vehicle Make : Nissan
The weather seal is barely attached, missing parts, and some of the clips are broken. You've had the car for two weeks and details such as the seal falling off when the door is opened should have been caught.
Susan P.
Vehicle Make : Honda
Our car looks fantastic. Thank you very much,. We are very happy with the results. One small thing, while I appreciate the car being cleaned so well, I am not a fan of the fragrance used in the interior. Thank you for doing such an excellent job with our car. We really apprecaite it!
Jessie L.
Vehicle Make : Nissan
I am very grateful for Jim & Jacks for being so helpful, honest and kind. Carlos helped me throughout the whole experience and always kept me informed and at ease. Not only was he very professional, but personable as well. I knew I was in good hands. I was very impressed with the end result of my vehicle and would highly recommend Jim & Jacks to all my friends. Thank you!!
Rosenfield Z.
Vehicle Make : Ford
It was great, the email updates were very helpful. Great service.
Lorraine C.
Vehicle Make : Honda
Mani was great! He really made our experience enjoyable? I know that sounds crazy, but his customer service made a difficult situation so much easier!
Georgia B.
Vehicle Make : Lexus
I was disappointed that the car was not washed when it was returned. It put a blemish on a nicely repaired car.
John J.
Vehicle Make : Mercedes
I am very pleased with the work on my car. A few years back you did work on my SUV and was just as pleased
Gina T.
Vehicle Make : Toyota
Keep up the great work!
Jerilynn R.
Vehicle Make : Honda
Just wanted to thank Carlos for taking care of the repairs on my truck, he always kept me up to date and was extremely professional the whole time. Thank you!
Michael J.
Vehicle Make : Ford
Returned vehicle back to the Hermosa Beach office this afternoon (Thursday) so that the areas we discussed could be taken corrected.
Robert L..
Vehicle Make : Nissan
Very satisfied
Carl R.
Vehicle Make : Toyota
Thanks for a great job and keeping me updated. I am real picky about my vehicles and your workmanship met my critefia.
Ebony W.
Vehicle Make : Toyota
Great service and excellent repair quality on my vehicle. I am most impressed with the consistency of communication on the status of my repairs.
Marquis S.
Vehicle Make : Honda
Everyone was polite and helpful, especially Carlos. He kept me updated with all status changes on my car. My car was also repaired quickly with no delays.
William O.
Vehicle Make : Mercedes
Gabriel and Jimmy were on top of it.
I think the updates via texts are effective.
Vanessa J.
Vehicle Make : BMW
I completely satisfied with my experience at Jim n jacks. Gabriel was excellent and I met and got my car repaired ahead of schedule.
Dan W.
Vehicle Make : Chevrolet
We'll be bringing the car back tomorrow. There are multiple spots of clear coat spilled on the car (nowhere near the repair). There's also a smudge of adhesive on the front bumper that wasn't there before.
Jennifer W.
Vehicle Make : Honda
You spent 8 days to repair a bumper of the most ubiquitous car in the market
Your excuse was you ordered the wrong part
You sent text messages and updates to the wrong number provided on the paperwork
You provided no updates on the car. I had to call to ask for updates and even then, had to wait an hour for someone to call back with an update
I got conflicting updates (one person said the car would be ready; I drove over to pick the car up only to have you say the car is not ready
Rosenberger,christopher U.
Vehicle Make : Mazda
You guys were always professional and worked fast. I love the text messages with the daily updates status. And when there was more information to be had Carlos would call and explain everything. The best part. It got done ahead of schedule. I got a text message saying the car was 70% complete. 10 minutes later Carlos is calling me saying it will ready a day ahead of schedule. Great job guys.
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