Erin S.
Vehicle Make : Ford
The entire team was incredibly efficient. I was very impressed with the speed a t which your team worked with the insurance group and the quality of work done to fix my car. My only two comments would be: ****. I dropped my car off Wednesday late afternoon and did not hear from anyone until Monday. I called and left a message on that Friday and didn't hear back until Monday. 2. When I picked up my car the floor mat in the driver area was a mess dirty from work shoes. All in all a wonderful experience.
Ryann G.
Vehicle Make : Ford
The service here was absolutely excellent. The amount estimate was accurate and the amount of time to fix my car was reasonable! I will definetly tell my friends about this place! Thank you for making everything so effortless!
Clayton C.
Vehicle Make : Lexus
Jesse kept informed pretty regularly about what was happening with my car. My car was ready about a week early and it looks great.
Travis M.
Vehicle Make : Toyota
Great service! Factory Qualty work! Hopefully I won't need more body work or a paint job in the near future, but if I do, I'll only trust Jim and Jacks for the repair. Keep up the great work! Thank you to everyone! The paint and body work team deserve a bonus!!
Regards,
Travis M
Joshua M.
Vehicle Make : Mercedes
Sam Key is great and I am very happy.
Thanks so much!
Joshua M
Josefina L.
Vehicle Make : Acura
Excellent service
Andrea D.
Vehicle Make : Toyota
Jesse provided excellent service and returned my car ahead of schedule.
Monty C.
Vehicle Make : Toyota
Very professional team. Clean office, smart staff. And there is a rental car office in the same building. Made being without my own car very easy. I would use their services again.
Don G.
Vehicle Make : Honda
See my comment I already submitted when you texted me with the same survey. You should only do one method of delivery for these as I got one emailed and one in a text. That happened all this week when the car was in the shop.
Donald K.
Vehicle Make : Jeep
I've been dealing with Jim and Jacks since 1970. At that time it was just the two of them at a filling station at Grand and Sepulveda. Jim dealt with the customers and Jack fixed the cars. They did good honest work inexpensively, and the world beat a path to thei door!
Don
Philip R.
Vehicle Make : Ford
Very pleased !
Sylvia V.
Vehicle Make : Ford
Jesse and the other staff were very helpful and kept me informed about the progress of the car.It was a very positive experience.
Charles W..
Vehicle Make : Toyota
Outstanding job and customer service.
Josefine B.
Vehicle Make : Toyota
Francisco is awesome. Hooray to his team. Thank you very much Jim & Jacks. More power to you all!!! God bless your wonderful company..
Apaena V.
Vehicle Make : Toyota
Everything went very smoothly. My car was fixed before the estimated date. Customer service was excellent. Thank you!
James Y.
Vehicle Make : Toyota
Professional service and quality workmanship.
What more can I ask for!
If needed, I will use your service again.
Corey W.
Vehicle Make : Honda
Very good service - thanks
Marcial D..
Vehicle Make : Hummer
After the missed details with my Jetta I brought in at the beginning of the year, and the fiasco and lies I had to endure during repair of my Hummer--waiting on the service writer's timetable to bring it in to be fixed. Bring it this day. Being it that day. I literally left work early to drop off my car, and he stood me up at least 2X, if not 3X.
Promises made that he could not keep. Lies upon lies. This guy Sam isn't a straight shooter. Just a wheeler dealer. Destroyed my faith in Jim & Jack's. And I've been going there almost 20 years when my cars have needed body work.
Javier stepped in and is slowly restoring my faith and satisfaction in J & J's.
J. Suarez
Abul K.
Vehicle Make : Acura
cost was little high
James L.
Vehicle Make : Honda
Thank you for the communication throughout...
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