Jim & Jack's Collision Center - Corporate

My car took longer than originally quoted to be repaired. Then I left a message on Friday 2/****/13 to find out if my car was going to be ready that day and didn't hear back until Monday 2/4/13. I was told that my car would be ready that afternoon. When I arrived to pick up my car, a scratch that was supposed to be repaired had been missed. My car was delayed yet another day. Then I went to pick up my car that was supposed to be "ready" yesterday 2/5/13 and the interior lights, remote assistance button and auto windows aren't working. Some electrical part was damaged. The brakes were also making a grinding sound because some armor all spray or something must have been sprayed all over the outside and inside of my car! This has caused me a lot of time wasted driving all the way TWO TIMES for an incomplete/unprofessional repair job! I don't appreciate being asked "what can be done to make things right." If you ask me that, I'm going to say reimburse the TWO deductibles I paid for the repairs AND the OVER TWO WEEKS of car rental that I've had to pay for all the time wasted and aggravation of going back and forth. If the blame is being put on the technicians working on the car, then maybe you should hire new technicians. I feel that when I get my car back that it's going to fall apart because I no longer have faith in the quality of your workmanship.

Javier is always very professional.

The work done on my car did not match the estimate I got from Jim & Jack's which was approved by my insurance company and the Jim & Jack's representative could not adequately explain why. I felt like I was being scammed.

Very helpful, effecient, fast. Thank you

kEEP DOING WHAT YOU ARE DOING AND YOUR CUSTOMERS WILL KEEP COMING BACK.

Great job, and you finished early!

Job well done.

Jimmy in Hermosa and Sam in El Segundo were very professional and friendly. Sam was able to deliver the car earlier than expected. Much appreciated! -Mary and Mark G

Did not update us on the delay of return of car until we actually went and saw that the car was not ready (still unpainted) on the day the car was supposed to be ready. Did not like that it took 6 weeks for our car to be fixed Do not like the 5 work hours per day limit placed on repairs IF you cannot repair the cars in a timely fashion, then you should not accept so much work. You then push the cost onto the insurance companies to pay for more days of rental car. That in turn pushes the cost to the insurance holders with increased rates because you cannot get the work done on a timely basis.

Best customer service! Thanks Zach! Everyone was so helpful and made the experience a good one.

We liked working with Sam. He was informative and very straightforward with the explanation of what would be done to fix the car. The result was very good. I am a repeat customer and would say I'd be happy to return again - but, I don't look forward to another accident.

The only disappointment was it took longer than anticipated-but they did a great job!

It was ready on time even though it was raining when you got to the painting. Look out - I'm bringing ccokies.

very friendly, caring, followed up, car was ready prior to original quote.great job!!

Excellent staff from greeting to finalizin, Alex was outstanding!

Oh yes, I was absolutely satisfied. When I first saw my car, it looked like a brand new Mercedes. Alex and his crew performed great workmanship and I have nothing but praise for Jim & Jack's organization. And for sure I would recommend them to friends and family. Thank You!

Alex was phenomenal! He went above and beyond to assist me. I was well taken care of and treated like a friend or family member. Which is why I keep coming back after 25 years of satisfied service. Thank you Jim and Jacks!

Javier did a great job repairing my Mazda. It looks brand new!

Your communication with customers is truly great In keeping them updated. The repairs look great As well

Repairs were incomplete - the sensor that detects an ajar door still not working properly. Something seems misaligned.