Abra Auto Body Repair of America - Corporate

I recently had my car in for repairs from an auto accident. When I received the estimate I was told three four days the work would be completed. I was also told I would be receiving daily telephone calls on the update of my car as well as an email but the email would be very generic, which it was. Four days went by no phone call, I called an inquired what time I could pick my car up since it's been four days and was told it was dismantled and that it would take another week. Very frustrated I accepted the response. When I first brought the car in for repair I also asked if the rest of the car could be buffed to remove minor scratches at my cost, not the insurance. I was told of course we can can you tomorrow and give you an estimate. Never received that call until I inquired about it on day four. My response via email was we are just too busy to buff out the scratches and suggested I took it to another body shop to have done. After another week went by I inquired again since no one was calling me about my car. This time I received the response well were almost done but will need an additional three to four days, we are really backed up with all the cars that were damaged due to the recent rainfall/ floods. Keep in mine my car has been in their hands well before the first rain drop even fell and should have been completed. I was then told we are down several men and can't get to your car. The next day I went to the shop to visually see my car. The car was completely dismantled and was told it would be ready by Monday three days later. I am writing this because I felt that my car was not a top priority and was never informed of the progress throughout the repairs after being promised they would. The car was done almost ten days after they said it would be and the car looks great, no problems there but the customer service lacked a great deal. As a result there was an increased cost due to the extended rental car and frustration on me due to again the lack of communication. I personally would not recommend the auto body shop not because of the work but because of the poor customer service. Hope it improves,

Thanks for doing a good job

Really appreciated the updates on how the work was progressing. Nice personal touch

They kept me informed on the progress.

Abra exceeded my expectations of timeliness and professionalism. Thank you

Picked it up and noticed a splash panel and wheel cover were not replaced...still waiting...

Abra did a fantastic job repairing my truck, and Justin provided world class customer service. Thank you!

We appreciated professional, courteous and almost daily were contacts with with Abra's And almost daily contacts. The repair work was outstanding. Many thanks.

They kept me informed throughout the entire process. I was very happy with ABRA and I will go back if I ever need work on my truck.

The superb professionalism and constant communication with the repair process was my best experience ever! My advisor, John, the front lady, Lori(?), and my first contact person, Chris, was awesome! Always courteous and helpful from day one. I wish all shops can look up to you guys. Thank you for a great repair, and I hope to see you guys again (but not to repair a vehicle, LOL)!!

You guys did an amazing job. My truck looks like it did when I bought it off the car lot. Thank you sooo much!

Very professional. Kept me very informed,

The whole experience was excellent. Every employee that I came into contact with was very friendly. I would definitely recommend ABRA.

Excellent customer service!

Great job! Especially pleased with the cleaning if car- inside and out!

From the beginning to the end of the process the staff at ABRA was wonderful to work with and the quality was outstanding in putting my vehicle back together.

Guy, at the Marysville shop went above and beyond to make sure my car was in perfect condition! I will never go anywhere else! Thanks Guy!

Nice work....about 4 days longer than originally projected.

I was so happy when I got into my newly repaired car and found it vacuumed out, and washed. It had that nice new smell. The bumper looked amazing, and brand new! Thank you Abra! Everyone on staff was very nice, professional and pleasant. Amazing! :)

This ABRA in Red Wing, MN finally has a great manager, with excellent customer skills. I have confidence that you can actually get good work done here now. This shop was poorly run before but, business should grow here.