I love how coordinated the entire service was from my rental to text message updates. I really appreciate the smooth experience with no confusion or blemishes.
10/1/2013
Teella J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I picked up my car and it was not completely fixed, but when I explained the problem I was told to bring it back and the it was fixed without a problem.
10/1/2013
James A. VERIFIED CUSTOMER
Vehicle Make : Ford
They did a great job on my car. I received it back looking brand new. Very pleased with the repairs.
10/1/2013
Christina T. VERIFIED CUSTOMER
Vehicle Make : Dodge
Sue is amazing at customer service! Pat kept touch with me daily which was great. I will highly recommend to others.
10/1/2013
Lucille J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Keep up the good work!! Everyone likes to hear those words.
10/1/2013
Karol B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The car looks great!!! They made what was a stressful time much less stressful. I will recommend them everytime someone asks!
10/1/2013
Richard F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The work has not been completed yet. Still require some parts and finished paperwork.
10/1/2013
Wayne H. VERIFIED CUSTOMER
Vehicle Make : Nissan
It was not right. Sloppy work. They still have it.
10/1/2013
Don P. VERIFIED CUSTOMER
Vehicle Make : Ford
I am happy with the results and how quick they got it done.
10/1/2013
Mary P. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was very disappointed but trusted my insurance company recommendation. I took too long to get my vehicle in for repairs and too long for the repairs to be completed. I was extremely disappointed to receive a call from Abra staff 7-10 minutes after getting my car back stating I had to pay a deductible and that was cleared before the repairs the deductible was waived. That is not the way I conduct businesd
10/1/2013
Arlene M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Abbra did a great job with my vehicle and kept me informed of the progress in the form of text messages. I have never had that kind of treatment from an auto body shop before. It was very refreshing and I will be referring my friends to you! Thank you again for such a great job!
10/1/2013
Lisa C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Did an awesome Job at a great price
10/1/2013
Mary W. VERIFIED CUSTOMER
Vehicle Make : Scion
It was supposed to be a 3 day job that turned into a week. The repair guy's personality left too much to be desired for. When I had scheduled my estimate I was completely ignored while they helped another customer who arrived after me. Sure she was just dropping her car off and it took only 15 mins, but so did my appointment for an estimate. Then there were no openings until several weeks later for the repair. My insurance didn't want me to have a rental over the weekend so I had to call and reschedule. This was a month out. The Friday before my appointment I was called to reschedule because - surprise - they don 't take Monday appointments anymore. They asked me to come in on Thurs to which I reiterated that my insurance did not want me to have a rental over the weekend. They agreed to take my car in on Wed. I did not receive any calls only a few generic texts about my car's progress. I called on Fri and was told it would be Mon that I get my car. Frustrated because my rental was way bigger than my car and I had felt uncomfortable driving it although I was told I drove it well. I suffered through the week going no where but work and one place my Mom wanted to go, I muscled on. I received a lackluster, unapologetic call on Mon that my car would not be ready until the next day hopefully. Never mind the fact that this rental was a gas guzzler unlike my little car. I received a call on Tues that my car was ready. I emphatically went to pick up my car only to find it was not cleaned as promised and was cleaned the last time I had repair. This Ben guy **** and should be fired. I WILL not return here for any repair AND I will tell USAA about my experience. The lady at the front desk was sweet at least.
10/1/2013
Lisa R. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone that I spoke with was very helpful. ABRA has great customer service and the quality of the work that was done on my car is superb. I will definitly go back and recommend ABRA.
10/1/2013
Bruce J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Did an awesome, job!
10/1/2013
Ken O. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Excellent job. Appreciated the detailing also
10/1/2013
William F. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thanks!
10/1/2013
Christa H. VERIFIED CUSTOMER
Vehicle Make : Honda
I am leery about auto body shops and you instilled my complete confidence in you. Thank you.
10/1/2013
James R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The work was done expertly and the communication was prompt and consistent. Thank you!
10/1/2013
Heather M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Mike & tonya (name?) did a great job helping me with my van, I wasn't even late to work, and I didn't plan ahead for the rental.