The text messages were annoying! Why text that my car is almost done and then call to tell me you were just getting started on the work?
8/26/2013
Katherine B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I would give Abra a 10 PLUS!!!
8/26/2013
Yecenia V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job! I am 100% satisfied with the work that was done on my car.
8/26/2013
Robert B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent customer service and follow up!
8/26/2013
Andy T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good work, good integrity, kept me informed, and they had an open door policy - if at any time I had a question or wanted to see the work being done first- hand, I was welcomed. I hope I don't have any more accidents but, if I do, ABRA will be doing the work for me
8/26/2013
Jacob J. VERIFIED CUSTOMER
Vehicle Make : Mazda
Job well done
8/26/2013
Alan M. VERIFIED CUSTOMER
Vehicle Make : Ford
Exceptional service and customer care ...
Thanks Jim Newman and ABRA Burnsville, MN
Team for your work on our 2011 F-150 Ford truck.
Alan and Karen Matchinsky
Apple Valley, MN
8/26/2013
William D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair itself was great, fine and wonderful. However, Abra's communication style seems to be lacking - greatly. Even though they had my cell phone and work numbers, they continued to contact my husband. I'm thinking that's because the USAA Insurance is under his name. I told them to contact me instead of my husband because it was my vehicle that was being worked on but that did not stop them from contacting him. Even after I gave them MY email address, the emails were still addressed to him.
Here's a kicker: I had my date of service rescheduled because I was told that the Delavan location was looking for work so I brought in the car on July 22 instead of August 5th. The week of August 12 I received a phone call from the Delavan location asking ME where my car was! Correct me if I'm wrong, but shouldn't they have called the Madison store asking me where my car was? They were the folks who were supposed to get it to the Delavan location. Other than communication, my car looks great!
8/26/2013
Kibitu M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job I am very satisfied . Thank you
8/25/2013
Valerie T. VERIFIED CUSTOMER
Vehicle Make : Honda
The service was very efficient, and was done at top quality. I was constantly updated on the progress so I could plan appropriately. This was my second time there, and would definitely come back.
8/25/2013
Allison A. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for making the effort to get my car done on my tight schedule.
8/25/2013
Tammie B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I would like to leave a comment about your Employee Mike at the ham lake, mn location, off of 65 and bunker. He is an absolute asset to your company. He was helpful, nice and went above and beyond what I expected from him. He made what was a horrible situation (my cars condition) into an experience that made everything ten times easier. Give him a raise, a bonus, something. Not just a pat on the back. He deserves it!
8/25/2013
Georgia C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
It was the disagreement about the back side door lock not working after the accident when it did before.
I also left my handicapped parking pass in the rental car. Can you help me get it back?
Georgia C
8/25/2013
Harry B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I'm very impressed and satisfied with the work done to my vehicle
8/25/2013
Roxanne T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Wonderful service; great folks. Thank you. Dr.Roxanne T
8/25/2013
Laverne F. VERIFIED CUSTOMER
Vehicle Make : GMC
I appreciate the job that was done on my car and the timeliness. The personnel was courteous, professional, friendly and kept me abreast on the progress with my car.
8/25/2013
Jim E. VERIFIED CUSTOMER
Vehicle Make : Dodge
The truck looks absolutely terrific and management was super helpful and worked with way beyond my expectation! Thanks for another great experience, Jim E
8/25/2013
Rachel B. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything looks great. The only complaint I have is there is a small nick in the tint on the passenger side rear window. Other than that we're good. Thx
8/25/2013
Harold R. VERIFIED CUSTOMER
Vehicle Make : Toyota
They met all of my expectations.
8/25/2013
Susan B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I love the way I was updated daily on the progress of the repairs. Either a phone call or a txt message. If Abra says they're going to call you, they call you. Great customer service! And the repairs are perfect.