The insurance company made my repairs frustrating but your rep, Rick Malady worked very hard to secure what needed to be done!
10/26/2017
Amanda F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
A little longer than I had hoped for but the constant updates and communications were great!
10/26/2017
Lina P. VERIFIED CUSTOMER
Vehicle Make : Lexus
First time here and the service was great! Randall made sure he kept me updated about every single little thing about my vehicle and I really appreciated that! Car looks brand new and running smooth. Thank you Luxury Hendricks Collision for your service.
10/25/2017
William D. VERIFIED CUSTOMER
Vehicle Make : Lexus
I think the repair folks did a great job on fixing the car, and it certainly has performed flawlessly since I got the car back -- yay! However, it took 8 days to get the parts in -- not so hot. You need to look at your supply chain. Also, I think you could have made better use of your e-mail status mechanism to keep me informed on progress.
10/24/2017
Adrienne S. VERIFIED CUSTOMER
Vehicle Make : BMW
The car looked great. I was surprised by how quickly it was fixed. Randall was extremely helpful and constantly kept me updated on the progress of my car, which I greatly appreciated.
10/24/2017
Rita M. VERIFIED CUSTOMER
Vehicle Make : Audi
The back bumper was fixed but i received ir back with a ding on the left front fender that was not there when i dropped ot off. Left messages about it but have not heard anything back.
10/24/2017
Cynthia P. VERIFIED CUSTOMER
Vehicle Make : Lexus
The status update system is great! People were very helpful, knowledgeable and friendly.
10/23/2017
Venkatarao J. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great work, looks like new
10/21/2017
Benjamin L. VERIFIED CUSTOMER
Vehicle Make : Lexus
The sound doesn't work on my car. Now I have to bring it back tomorrow to get that fixed
10/20/2017
Leeann H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
There were still repairs that needed to be made.
10/20/2017
Micheal C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Car looks as good as new. Karen kept me up to date on the process.
10/19/2017
Liz V. VERIFIED CUSTOMER
Vehicle Make : BMW
The whole team, and Randall in particular, whom I worked with could not have been more efficient, and helpful. They turned what could have been a very annoying process, into a very pleasant one.
With appreciation, Liz V
10/19/2017
Sherry R. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Tell Gary Williams to show you the email I sent him Monday but haven't received an answer. I was also unhappy about my experience getting my car from Enterprise.
10/18/2017
Glenda C. VERIFIED CUSTOMER
Vehicle Make : BMW
Rick was the team member that I worked with. He kept me informed about progress being made as well as communicating with my insurance company to get approval for additional costs without me having to be involved.
I will definitely come back to your company if the need arrises. My car looks great! Thank you.
10/17/2017
Kimella S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone did a great job.
10/17/2017
Jennifer H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Efficient service and excellent communication regarding process and progress of repairs.
10/16/2017
Karen J. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you for a great job. Karen J
10/14/2017
Lora J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Contacting/getting return phone calls is difficult.
Getting answers is challenging.
10/13/2017
Ebony P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Dean was very professional and I love the fact that I received status updates via email. My car was repaired in a timely manner and the job was well done. I had an excellent experience. Special thanks to Dean and the whole service team!
10/12/2017
Joy L. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Your people are the greatest! The only problem we had was with Allstate dragging their feet!